Workers Insurance policies dashboard
Data in relation to icare workers compensation policies under the Nominal Insurer (NI)...
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Electricity, Gas and Water Supply
Summary of results from the electricity, gas and water supply industry sectors...
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Accommodation, Cafes and Restaurants
Summary of scores for the Accommodation, cafes and restaurants industry...
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Property and Business Services
Summary of results from the property and business services industry...
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Personal and Other Services
Summary of results from the personal and other services sector...
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Retail Trade
Summary of results from the retail trade industry...
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Mining
Summary of results from the mining industry...
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Health and Community Services
Summary of results from the health and community services sector...
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Transport and Storage
Summary of results from the transport and storage industry...
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Government, Administration and Defence
Summary of results from the government, administration and defence sectors...
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Education
Summary of results from the education sector...
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Cultural and Recreational Services
Summary of results from the cultural and recreational services sector...
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Construction
Summary of results from the construction industry...
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Communication Services
Summary of results from the communication services sector...
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Agriculture, Forestry and Fishing
Summary of results from the Agriculture forestry and fishing industry...
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Finance and Insurance
Summary of results from the finance and insurance sectors...
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Manufacturing
Summary of results from the manufacturing industry...
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Wholesale
Summary of results from the wholesale industry...
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icare Website and Accessibility Summary Report October 2018
icare Website and Accessibility Summary Report October 2018...
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icare Website and Accessibility Summary Report November 2018
icare Website and Accessibility Summary Report November 2018...
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icare Website and Accessibility Summary Report May 2018
icare Website and Accessibility Summary Report May 2018...
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icare Website and Accessibility Summary Report March 2018
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icare Website and Accessibility Summary Report March 2019
Summary of website usage and accessibility statistics including website users per hour, most viewed sections of the site and accessibility features...
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icare Website and Accessibility Summary Report June 2018
icare Website and Accessibility Summary Report June 2018...
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icare Website and Accessibility Summary Report February 2019
icare Website and Accessibility Summary Report February 2019...
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icare Website and Accessibility Summary Report December 2018
icare Website and Accessibility Summary Report December 2018...
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icare Website and Accessibility Summary Report 1 April 2019 to 30 June 2019
Statistics for the icare website on usage and accessibility, for the period of 1 April 2019 to 30 June 2019...
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icare Website and Accessibility Summary Report April 2018
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icare Website and Accessibility Summary Report August 2018
icare Website Accessibility Summary Report August 2018...
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icare Website and Accessibility Summary Report 1 July 2019 to 30 September 2019
Statistics for the icare website on usage and accessibility, for the period of 1 July 2019 to 30 September 2019...
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icare Usage Accessibility Summary Report July 2018
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icare Website and Accessibility Summary Report 1 October 2019 to 31 December 2019
Statistics for the icare website on usage and accessibility, for the period of October 2019 to 31 December 2019...
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icare Website and Accessibility Support Report 1 January 2020 to 31 March 2020
Statistics for the icare website on usage and accessibility, for the period of 1 January 2020 to 31 March 2020...
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icare Website and Accessibility Support Report 1 October 2020 to 31 December 2020
Statistics for the icare website on usage and accessibility, for the period 1 October 2020 to 31 December 2020...
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icare Website and Accessibility Support Report 1 April 2020 to 30 June 2020
Statistics for the icare website on usage and accessibility, for the period 1 April 2020 to 30 June 2020...
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icare Website and Accessibility Support Report 1 July 2020 to 30 September 2020
Statistics for the icare website on usage and accessibility, for the period 1 July 2020 to 30 September 2020...
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icare Website and Accessibility Summary Report 1 January 2022 to 31 March 2022
Statistics for the icare website on usage and accessibility, for the period 1 January 2022 to 31 March 2022...
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icare Website and Accessibility Summary Report 1 July 2021 to 30 September 2021
Statistics for the icare website on usage and accessibility, for the period 1 July 2021 to 30 September 2021...
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icare Website and Accessibility Summary Report September 2018
Summary of website accessibility tools and traffic for September 2018...
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icare Website and Accessibility Summary Report February 2018
Accessibility and website performance report for February 2018...
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icare Website and Accessibility Summary Report July 2018
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icare Website and Accessibility Support Report 1 January 2021 to 31 March 2021
Statistics for the icare website on usage and accessibility, for the period 1 January 2021 to 31 March 2021...
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icare Website and Accessibility Support Report 1 April 2021 to 30 June 2021
Statistics for the icare website on usage and accessibility, for the period 1 April 2021 to 30 June 2021...
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icare submission to McDougall Review
icare and Workers Compensation Independent Review - Submission by Insurance and Care NSW...
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Our strategy at a glance
icare's purpose, vision, strategic imperatives and values...
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icare values
This document details icare's values and behaviours...
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EML - Nominal Insurer Claims Service Provider Contract - Execution Version Redacted
2023 Claims Service Provider Agreement: Agreement for the provision of services to icare for the Nominal Insurer Workers Compensation Claims and Injury Management Services...
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ALZ - Nominal Insurer Claims Service Provider Contract - Execution Version Redacted
2023 Claims Service Provider Agreement: Agreement for the provision of services to icare for the Nominal Insurer Workers Compensation Claims and Injury Management Services...
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DXC - Nominal Insurer Claims Service Provider Contract - Execution Version Redacted
2023 Claims Service Provider Agreement: Agreement for the provision of services to icare for the Nominal Insurer Workers Compensation Claims and Injury Management Services...
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GIO - Nominal Insurer Claims Service Provider Contract - Execution Version Redacted
2023 Claims Service Provider Agreement: Agreement for the provision of services to icare for the Nominal Insurer Workers Compensation Claims and Injury Management Services...
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GBS - Nominal Insurer Claims Service Provider Contract - Execution Version Redacted
2023 Claims Service Provider Agreement: Agreement for the provision of services to icare for the Nominal Insurer Workers Compensation Claims and Injury Management Services...
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QBE - Nominal Insurer Claims Service Provider Contract - Execution Version Redacted
2023 Claims Service Provider Agreement: Agreement for the provision of services to icare for the Nominal Insurer Workers Compensation Claims and Injury Management Services...
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Altius Group
About Altius Group Altius Group was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation services into the market to improve lives displaced by injury. Since then, we&...
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Risk Factors Australia
About Risk Factors Australia Risk Factors Australia (RFA) is a consultancy specialising in the provision of personalised and practical health and safety solutions to industry. Formed in 2011 by a...
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QSolutions Group
About QSolutions Group QSolutions Group is a quality, health, safety, environmental and business management consulting company focused on ensuring clients meet and exceed legislative requirements...
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KPMG Australia Pty Ltd
About KPMG Australia Pty Ltd KPMG helps organisations (from small / medium size companies to multi-national corporations) understand, manage and improve Workplace Health & Safety (WHS...
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GCG Health, Safety & Hygiene
About GCG Health, Safety & Hygiene GCG is a WHS specialist and occupational hygiene service provider with expertise across diverse industries, ranging from aerospace to mining to water and energy...
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Integrated OH&S Solutions Pty Ltd
About Integrated OH&S Solutions Pty Ltd Integrated OH&S Solutions Pty Ltd (IOHASS) was established in July 2004 to support and provided independent OH&S (WHS) coaching and consultancy...
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Property Risk Australia Pty Ltd
About Property Risk Australia Pty Ltd Property Risk Australia Pty Ltd (PRA) are a privately owned and operated Australian company specialising in asbestos and hazardous materials, occupational...
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PSC Safex Pty Ltd
About PSC Safex Pty Ltd PSC SafeX provides Workplace Health, Safety and Environmental Quality Consulting Services and Software solutions to businesses nationally. PSC Safex works with...
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Payments to injured workers
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Understanding claims management
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robot
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Customer Advocate report - Customer Vulnerability
This document is the report into customer vulnerability in the Nominal Insurer Workers Compensation Scheme, prepared by the Customer Advocate...
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Notify us of an injury or make a claim
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Medical Support Panel (MSP) fact sheet for workers
This fact sheet supports workers' understanding of the role that the Medical Support Panel (MSP) plays in claims management...
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Social and Economic Impact Report
icare Foundation commissioned Urbis to develop our first Social and Economic Impact Report, to undertake a social cost benefit analysis (SCBA) of its investments and a review of the internal influence...
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Medical Support Panel (MSP) fact sheet for employers
This fact sheet supports our employers’ understanding of the role that the Medical Support Panel (MSP) plays in claims management...
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WorkUp Flyer 2019
Supporting workers to overcome complex barriers returning to work...
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icare response to the Customer Advocate's HBCF Review report
Learn icare management's responses to the Customer Advocate's HBCF homeowner and builder customer experience review recommendations...
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Structural Versus Non-Structural Construction Type classifications for HBCF
The purpose of this document is to define what icare HBCF consider to be structural and non-structural work for the purpose of providing cover under the Home Building Compensation Fund...
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HBCF Construction Types Infographic
Residential building work relating to the construction of a Class 1a building and any associated Class 10 buildings or structures...
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Workers Compensation Act 1987 No 70
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Project Application - Residential Apartment Building Projects
icare HBCF Project Application - Residential Apartment Building Projects (for projects involving two or more dwellings on one site)...
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Project Application - All Work Excluding Residential Apartment Building Projects
Use this form for projects involving single dwelling: new construction, alterations/additions and non-structural renovations...
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Builder Eligibility/Profile Change Application Form
This form is for Building and Trade Contractors who are seeking eligibility for insurance under the Home Building Compensation Fund (HBCF) in NSW...
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Builder Eligibility/Profile Change Application Form - Flood Recovery
This form is for Building and Trade Contractors who are seeking eligibility for building work in the five priority Local Government Areas for Northern Rivers under the Home Building Compensation Fund...
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HBCF premium increases letter for homeowners
What is the Home Building Compensation Fund (HBCF)? Why are premiums increasing? What does this mean for you as a homeowner?...
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HBCF builder project completion advice
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Policy of Insurance under Part 6 of the Home Building Act 1989 (1 June 2018 - current)
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Home Warranty Insurance Policy for Residential Work (1 February 2012 to 14 January 2015)
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Home Warranty Insurance Policy for Owner-Builder Work (1 July 2010 to 31 January 2012)
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Home Warranty Insurance Policy for Residential Work (1 July 2010 to 31 January 2012)
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Tips on managing pain and limb amputation
This tip sheet provides information on pain management associated with limb amputations...
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Limb prosthesis maintenance
This tip sheet provides information about maintaining your prosthesis...
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Guidance summary for people with a limb amputation
The Summary for the support pathway for people with a limb amputation provides a summary of the recommendations, best practice notes and resources included in the full guidance document...
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Privacy Collection notice - Workers Compensation Call Recording
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Application for access to personal and/or health information
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Application for alteration of personal and/or health information
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Guidance for people with a limb amputation
This Guidance is a best practice tool to support people with a limb amputation, their families and carers and the health and rehabilitation professionals working with them...
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Internal review conducted by the privacy officer
Use this form to request an internal review to be conducted by the privacy officer...
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Internal review application form
Use this form to request a review of a decision...
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icare disclosure log March 2016
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icare Privacy Management Plan
Our Privacy Management Plan explains how icare manages personal and health information in accordance with NSW privacy laws...
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HWI Policy for Owner-Builder work (1 July 2010 to 30 January 2012)
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icare Combustible Cladding Questionnaire
icare combustible cladding questionnaire...
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Fourth Quarterly Update on iCare's Improvement Program
This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 August 2022 to 31 October 2022...
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Australian first as icare begins new fellowship
New fellowship gives specialist psychiatry fellowships in brain injury...
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Promontory – Fourth Quarterly Update on icare's Improvement Program
This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 August 2022 to 31 October 2022...
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Silica fact sheet - Vietnamese
Frequently asked questions about crystalline silica...
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Silica fact sheet - Arabic
Frequently asked questions about crystalline silica...
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Silica fact sheet - Chinese (Simplified)
Frequently asked questions about crystalline silica...
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COVID-19 Recovery Employer Toolkit Part 1 - Supporting employers: defining and transitioning the workforce following a pandemic
The employer toolkit offers practical steps to identify operational needs and provides protective strategies NSW workplaces can utilise in the current phase of the COVID-19 recovery...
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Silica fact sheet - Chinese (Traditional)
Frequently asked questions about crystalline silica...
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Silica fact sheet - Korean
Frequently asked questions about crystalline silica...
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Peer connect flyer
Building and maintaining the knowledge and skills of MHFAiders across NSW Government...
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Measuring return to work
Return to work (RTW) is a key measure of the performance of the workers compensation system...
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The effects of public health events (epidemics and pandemics) on workforce sustainability
A literature review was conducted to provide icare and its customers with a comprehensive understanding of the impact of a pandemic on the sustainability and recovery of the NSW workforce...
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Shine newsletter winter 2019
Shine provides participants of Lifetime Care and the Workers Care Program with an opportunity to share stories about life after a severe motor accident or workplace injury...
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icare response to IR Report NSW Nominal Insurer
icare Submission on Independent Reviewer’s (IR) draft Final Report of the Compliance and Performance Review of the NSW Workers Compensation Nominal Insurer Scheme, for the State Insurance...
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PIAWE reforms 2019 infographic
Changes to pre-injury average weekly earnings (PIAWE) - Applies to workers injured on or after 21 October 2019...
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icare SIRA submission
Regulatory requirements for health care arrangements in the NSW workers compensation and CTP schemes...
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Dominic Perrottet - John Robertson appointed new Chair of icare media release
Media release from the NSW Treasurer Dominic Perreottet...
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icare independent GAC report
Independent Review of icare governance, accountability and culture...
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Finalists for icares 2019 Care and Service Excellence Awards announced
icare CEO and Managing Director John Nagle, today announced the finalists for icare's 2019 Care & Service Excellence (CASE) Awards...
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Mark Goodsell appointed to icare Board
icare Chair John Robertson has announced the appointment of Mr Mark Goodsell to the icare Board, following the retirement of Ms Lisa McIntyre as a non-executive director...
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Spinal Cord Injury Health Maintenance Toolkit
How to stay health and well with a spinal cord injury; a toolkit for consumers from consumers...
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Workers compensation premiums adjusts to future risks
icare CEO Richard Harding announced today that icare has sought SIRA approval for NSW workers compensation premiums to adjust from 1.4% to 1.44% of wages in the next financial year to better meet the...
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icare's partnership with Paralympics Australia continues
icare and Paralympics Australia are proud to announce their partnership has been extended for another three years...
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icare to pay out $38 million to 53, 000 injured workers
Today icare announced that it will proactively pay $38 million to 53,000 injured workers affected by historic weekly payment calculation errors, in order to get benefits back to the people who need...
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Mental Health Forum - Thursday 11 October 2018
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Pilot significantly reduces treatment approval timeframes
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$5 million dollars to help injured workers in NSW get back to work
Eight organisations that support injured workers overcome complex personal and social barriers to return to work have been awarded a share in $5 million WorkUp funding from icare Foundation...
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JB Hi-Fi safe ways of working
A commitment to safe ways of working has resulted in Australia’s largest home entertainment retailer, JB Hi-Fi, winning an icare aware award for excellence in injury prevention...
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Paralympian shares story of workplace injury with Real Pet Food Company
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Paralympian shares story of workplace injury with Kerfoot
Paralympic rowing champion Ben Houlison made a big impact at commercial electrical services company Kerfoot in Seven Hills recently, when he shared his story of workplace injury with employees...
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icare appoints customer liaison for SIRA review submissions
icare has appointed a dedicated customer advocate to engage with customers and stakeholders who have participated in the SIRA review, or have concerns with customer service...
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TMF scheme agents appointed
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NSW Wheelchair Blues gearing up for huge 2019 Wheelchair NRL State of Origin
The NSW Wheelchair Blues are gearing up for a mighty clash against the Queensland Maroons in the 2019 NRL Wheelchair State of Origin, this Saturday 6 July at Quaycentre in Sydney Olympic Park...
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icare NSW to share workers compensation insights with Coffs Harbour and Grafton employers
Insurance and Care (icare) NSW is hosting a free workers insurance forum in Coffs Harbour on Thursday 4 July to help employers navigate the NSW workers compensation scheme...
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NSW Rural Fire Service welcomes cuddly new recruit
2,500 ‘Gentle Bears’ have arrived at Rural Fire Service brigades across the state, ready to support and care for children who experience traumatic incidents...
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icare brings mobile lung screen to Broken Hill Taree and Forster
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Winners of the 2019 CASE Awards announced
The CASE Award winners were announced at last night's black tie gala event, attended by more than 700 claims management partners, providers, insurance brokers and NSW employers...
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$3 million dollars to prevent injuries in the construction industry
A $3 million funding pool is available to individuals, organisations and consortia with ideas to prevent injuries in the construction industry, following the launch of the icare Foundation’s Injury...
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icare announces new claims management choice for large business customers
Insurance and Care NSW (icare) has today announced three claims management providers will be available for eligible large business customers under its Authorised Provider model...
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icare supporting ethnic communities across NSW
In a first for an Australian insurer, Insurance and Care NSW (icare) has partnered with the Ethnic Communities Council of NSW (ECC) to deliver 10 free information sessions in Vietnamese and Arabic for...
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icare foundation investing $4 million to improve the lives of seriously injured people and their families
Applications are open for a share in $4 million of funding from the icare foundation, available to anyone with an innovative idea to improve quality of life for people living with a serious injury...
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icare continues as a proud partner of Paralympics Australia
icare continues as a proud partner of Paralympics Australia...
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icare insuring bright future for new graduates
Five university graduates from across New South Wales have landed coveted positions on the 2019 icare Graduate Program...
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icare NSW brings Lung Bus to regional NSW
icare brings mobile lung bus to regional NSW...
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Wheelchair Rugby League welcomes icare as a Platinum Sponsor
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Making accessible transport a reality in Dubbo and Tamworth
Making accessible transport a reality in Dubbo and Tamworth...
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Medical support panel fast tracks time to treatment
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2018 icare Insurance for NSW winners announced
2018 icare Insurance for NSW winners announced...
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icare announces 2018 Care and Service Excellence Award winners
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icare takes part in recordbreaking fundraiser for Sydney Children's Hospital
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icare uses research to help Newcastle businesses create healthy workplaces
icare uses research to help Newcastle businesses create healthy workplaces...
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icare uses research to help Ballina businesses create healthy workplaces
icare uses research to help Ballina businesses create healthy workplaces...
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Communities to create more transport for people living with disability in regional NSW
The people of Tamworth and Dubbo are coming together to create more transport options for people living with a disability or injury...
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John Nagle appointed icare CEO and Managing Director
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Komatsu wins icare Aware Award
Komatsu wins icare Aware Award...
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Safety at work, you're in charge
icare media release: Safety at work, you're in charge...
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KARI Leadership Program boosted by icare NSW
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Guidelines review summary
LTCS Guidelines 2018 Review Summary...
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Part 2 Guidelines for disputes about eligibility
LTCS Guidelines Review: Guidelines for disputes about eligibility...
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Part 4 Guidelines for disputes about participants treatment and care needs
LTCS Guidelines Review: Guidelines for disputes about participants’ treatment and care needs...
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icare Pitch In submissions open
icare foundation's Pitch In submissions are open...
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icare response to IR Report NSW Nominal Insurer
icare Submission on Independent Reviewer's (IR) Final Report of the Compliance and Performance Review of the NSW Workers Compensation Nominal Insurer Scheme, for the State Insurance Regulatory...
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Paralympian stories of workplace injury raising awareness of workplace safety at Visy
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icare meets employers in Dubbo
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Allianz to transition from current workers insurance claims management role
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icare partners with paralympians to raise awareness of workplace safety
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Start-up funding a remarkable outcome
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New ways of thinking about insurance and care for workers
Insurance and Care NSW (icare) will be in Lismore on Wednesday 28 November to meet with Northern Rivers employers and rehabilitation providers to tell them about changes to the workers’ insurance...
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Bringing customers better outcomes through coordinated treatment and care
Bringing customers better outcomes through coordinated treatment and care...
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icare findings of regional engagement
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icare engages local communities to tackle social isolation
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Andrew Ziolkowski appointed Group Executive Prevention and Underwriting
Media release following appointment of Andrew Ziolkowski's appointment as Group Executive Prevention and Underwriting...
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Being there for families
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Part X Payment of travel expenses
LTCS Guidelines Review: Payment of travel expenses...
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Grassroots charities receive funding boost from icare
Wheel Easy, Limbs 4 Life and Waves of Wellness were recipients of a share of $100,000 funding from icare's Pitch In crowdfunding event...
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Craig's Table opens soon
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Craig's table opens with a cuppa
Craig's Table opens in Sydney this week at their Girraween post...
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Health and safety come first for support workers
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Its HATS ON for safety at Buildcorp
By putting the safety of their workers first, family-owned statewide construction business Buildcorp has won the September icare aware award...
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icare insuring a bright future for new graduates
Six university graduates have landed coveted positions on the 2018 icare Graduate Program, handpicked from over 650 applications from across Australia...
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Nominations open for icare's 2018 CASE Awards
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Insurance for NSW Awards finalists announced
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icare meets employers in Wellington
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Changes to the Lifetime Care and Support Guidelines 2018 info sheet
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icare NSW announces finalists for 2018 Care & Service Excellence Awards
Media release - icare NSW announces finalists for 2018 Care and Service Excellence Awards...
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icare and APC host wheelchair basketball challenge
icare and APC host wheelchair basketball challenge...
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icare 2018 Insurance for NSW awards open for applications
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icare aware awards expand
NSW businesses making a difference through their efforts to prevent work-related injuries and illnesses will be recognised by the new icare aware awards. Companies are now able to nominate either...
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icare brings mobile Lung Screen unit to employers and their employees in Nowra
icare brings mobile lung screen to Nowra...
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icare and McCain foods work together to raise awareness of workplace safety
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icare foundation 'WorkUp' initiative drives new ideas for return to work
icare foundation 'WorkUp' initiative drives new ideas for return to work...
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Workplace injuries - they are everyone's business
For the first time this year icare will be at Emerge Festival to connect, inform and engage with Chinese-speaking workers and employers...
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Workplace injuries - they are everyone's business (Traditional Chinese language)
For the first time this year icare will be at Emerge Festival to connect, inform and engage with Chinese-speaking workers and employers...
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icare launches update hub on workers compensation improvements
Insurance and Care NSW (icare) has launched a website hub to track the progress the organisation is making in enhancing the performance of the Nominal Insurer – the core workers compensation scheme in...
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Calls for workers at risk of silicosis to hold NSW employers to account
NSW government insurance and care provider, icare NSW, is calling on at-risk workers to hold their employers to account and ensure they receive regular, ongoing screening for silica-dust exposure...
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icare continues to support businesses during COVID-19
NSW businesses looking to ease the pressures of COVID-19 are reminded to review their workers compensation needs, as they may be eligible for reduced premiums...
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icares social prescribing pilot recognised for delivering outstanding results for injured workers
An icare Foundation funded initiative Plus Social has gained international recognition for its groundbreaking social prescribing approach...
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Workers insurance forum to address transport workplace injuries in Mascot
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icare Foundation invests a further $900,000 in wecare program
The critical role of family carers in supporting their family members was given further recognition today with the icare Foundation’s reinvestment of $900,000 over three years in the wecare program...
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Flood fact sheet for the community
Looking after yourself in the wake of a flood provides advice for individuals to stay safe and manage stress levels in this difficult time...
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Leadership change at icare
The Chairman of icare Michael Carapiet today announced that Mr John Nagle had resigned as Managing Director & CEO...
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Flood fact sheet for employers
Supporting employees following floods contains tips for employees to help staff members affected by flooding...
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icare welcomes Richard Harding as CEO and MD
icare Chair John Robertson has announced insurance executive Richard Harding as icare's new CEO and Managing Director...
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icare Customer Advocate to review Home Building Compensation Fund
icare's Customer Advocate has launched a review of the Home Building Compensation Fund (HBCF), which provides NSW home owners with support if their builder is unable to complete building work or fix...
