Working with us as an attendant care provider
We provide attendant care to people with severe workplace and motor accident injuries or dust diseases.
Approved attendant care providers
We only approve attendant care providers who are skilled and can deliver high quality services to meet the needs of these people.
We have a panel of approved attendant care providers who are appointed through a tender process every three to five years. Our panel can deliver services for Lifetime Care, Dust Diseases Care and the Workers Care program. The current panel was engaged in February 2023.
We advertise all tenders in our eNews and on NSW eTendering.
The tender documents outline all the requirements for a provider to be appointed to our panel. This includes attaining the Attendant Care Industry Standard (ACIS), a national quality management certification administered by the Australian Community Industry Alliance (ACIA), previously the Attendant Care Industry Association.
ACIS focuses on the key issues required to deliver high quality, individualised attendant care in the community.
For more information, see the ACIA website or contact our attendant care team.
Welcome new support worker
Providing attendant care to people with severe workplace and motor accident injuries or dust diseases.
We're glad you joined our community
Through your work as a support worker you have an opportunity to help people get on with life as normally as possible.
“Your work is extremely important for the people we serve at icare”
Thank you for your commitment to this role, we value and appreciate what you do for the people we serve.
No two days are the same and some days are more challenging than others. But every day is rewarding. Without the care and support you provide the people we serve could experience serious difficulty living a full life.
Support worker reward and recognition
Our support worker reward and recognition program recognises exceptional support workers employed by our panel providers.
Every support worker who is nominated receives a certificate of recognition, and three times a year, the most exceptional support workers nominated are awarded a prize.
Nominate an exceptional support worker
Nominate a support worker who deserves recognition for the work they do or for something outstanding they have done.
Nominations are invited from:
- participants/workers/clients
- their family members or friends
- case managers
- other members of a treating team
- anyone who recognises great service can make a nomination!
Tell us why the nominated support worker should be recognised, and the attendant care panel providers they work for. The program is only available to our attendant care panel partners.
Submit your nomination online through our support worker nomination form.
Working as a Support Worker - What you can expect
You will be supporting your participant with normal daily activities. Most of your work will happen in the participant’s home and around their community.
You should be treated with politeness and respect at all times by your participant, their family members and friends. If you feel uncomfortable or you are not sure of what is right, speak with your employer straight away and let them know.
Your duties will be clearly explained by your employer and might include assisting your participant with:
- personal care, such as showering or dressing
- domestic tasks, such as preparing meals and cleaning
- attending injury-related treatment and rehabilitation activities or appointments
- engaging in family or community activities
Over time, some participants' abilities improve. They may need less support as they get better – and that's a good thing!
Our schemes
You will be working with someone who is a participant in Lifetime Care, Workers Care or Dust Diseases Care.
Attendant care provider database
We maintain a database (called the Attendant Care Finder) of approved attendant care providers who can deliver services for icare.
This database is available for use by service providers, people in our care schemes and their families and the wider community. It can be used to locate potential attendant care providers from specific localities and/or with specific experience and skills.
Approved attendant care panel providers can promote their services by providing us with information which we can attach to their entry in the Attendant Care Finder.
Find an attendant care provider
