Guidelines and policies

Our legislation, guidelines and policies provide the governing framework that determine how we make decisions.

The Lifetime Care and Support Scheme pays for treatment, rehabilitation and care for people who have been severely injured in a motor accident in NSW.

Lifetime Care and Support Guidelines

The Lifetime Care and Support Guidelines are issued under the Motor Accidents (Lifetime Care and Support) Act 2006 and provide information about:

  • eligibility for the Scheme, and how decisions are made about eligibility
  • how we make decisions
  • services, and requests for services.

Service providers should refer to the Guidelines when completing requests for services.

Download Parts 1-23 of the Guidelines and their Companions (plain English)

Select the Guidelines tab to download an individual part of the Lifetime Care and Support Guidelines.

Select the Companions tab to download an individual part of the Companions to the Lifetime Care and Support Guidelines (the plain English version).

Companions (plain English)

The Companions are a plain English version of the Guidelines to make them more accessible.

My health literacy includes: Communications: I can access and understand communication and information from icare. Legislation: I understand my entitlements and responsibilities. Service providers: I can locate, engage and work with services to achieve my goals. icare frontline staff: I receive the support I need from icare. Programs and partnerships: I know about and can access programs that support my family and me. icare systems: I trust icare has systems in place which support my needs.

Neuropsychological assessment guidelines

These neuropsychological assessment guidelines provide information on assessment and reporting of neuropsychological impairment following traumatic brain injury sustained in a motor accident. Visit the SIRA website to learn more.

ACT Lifetime Care and Support Guidelines

We have an agreement with the ACT Commissioner to pay for reasonable and necessary treatment, rehabilitation and care services for participants on behalf of the ACT Lifetime Care and Support Scheme.

We use the ACT Lifetime Care and Support Guidelines to make these decisions which are issued under ACT legislation. Information about the ACT Lifetime Care and Support Scheme can be found at the ACT Treasury website.