These pages outline the Privacy Policy that applies to all publicly accessible pages on this site and the way in which icare collect, use, store and disclose personal and health information.

COVID-19 provisions

The current unprecedented events in managing and responding to the COVID-19 in New South Wales (NSW) has required all NSW agencies to review and consider their business continuity arrangements. These events are being managed in a number of ways, for example, staff working flexibly or in being redirected to alternative duties to provide essential services.

This may impact on the ability of agencies to meet the timeframes prescribed under the Government Information (Public Access) Act 2009 (GIPA Act) for making access application decisions and or in responding to a complaint under the Government Information (Information Commissioner) Act 2009 (GIIC Act) or in dealing with an application for information under the Privacy and Personal Information Protection Act 1998 (PPIP Act) or Health Records and Information Privacy Protection Act 2002 (HRIP Act). 

The Information and Privacy Commission (IPC) has released information regarding applicants rights under information access and privacy legislation on the link below.

COVID-19: Information for Citizens