The current unprecedented events in managing and responding to the COVID-19 in New South Wales (NSW) has required all NSW agencies to review and consider their business continuity arrangements. These events are being managed in a number of ways, for example, staff working flexibly or in being redirected to alternative duties to provide essential services.
This may impact on the ability of agencies to meet the timeframes prescribed under the Government Information (Public Access) Act 2009 (GIPA Act) for making access application decisions and or in responding to a complaint under the Government Information (Information Commissioner) Act 2009 (GIIC Act) or in dealing with an application for information under the Privacy and Personal Information Protection Act 1998 (PPIP Act) or Health Records and Information Privacy Protection Act 2002 (HRIP Act).
The Information and Privacy Commission (IPC) has released information regarding applicants rights under information access and privacy legislation on the link below.
Understand how the NSW privacy legislation protects our customers' personal and health information and how icare meets its obligations in respect of this information.