Notify us of an injury or make a claim

EML, Allianz, GIO and QBE – icare's claims service providers

EML, Allianz, GIO and QBE provide claims management services for icare Workers Insurance. In providing these services, the claim service providers operate in partnership with icare.

Ways to notify and contact your claims service provider

You can notify your claims service provider of an injury using our online form, or by phone, email, or post. If you want to email or post your notification, you can download an Employer/third party lodgement form below.

All offices listed below are closed on public holidays.

Note: An excess may be payable if notification is not provided to your insurer within five calendar days of when you became aware of the injury.

First steps

When you receive a notification of a workplace injury, there are some things you must do as an employer, including:

• provide first aid and make sure the injured person gets the right care
• notify your claims service providers of any injury or illness within 48 hours
• record the injury in the register of injuries
• maintain contact with your employee and support the injured person to recover at work

If it is a notifiable incident, you must also notify SafeWork NSW.

Notifying SafeWork NSW of an injury

If a notifiable incident occurs, you must notify SafeWork NSW immediately on 13 10 50.

A ‘notifiable incident’ under the work health and safety legislation relates to:

• the death of a person
• a serious injury or illness of a person
• a dangerous incident

Significant penalties apply if you fail to notify an incident.

SafeWork NSW may need to conduct an urgent investigation and may be required to preserve the incident site until an inspector attends.

SafeWork NSW have a notifying fact sheet with more information about what constitutes a serious injury or illness or a dangerous incident.

You may be able to access counselling and support through SafeWork NSW for those affected by a notifiable incident.

SafeWork NSW

In the event of a fatality

If there is a fatality at work, we’ll need you to provide support and information. To find out more, please read more about fatalities at work.

Report a fatality

Lodging an injury notification

A worker should notify you as soon as possible after an injury. Following that, a description of the injury should be entered in your register of injuries, and you should notify your current claims service provider.

You need to report a work-related injury within 48 hours of becoming aware of the injury. If you don't report a work-related injury within five calendar days of becoming aware of the injury, you may be required to pay a 'claims excess payment', which is equivalent to one week of the worker's weekly payments.

Once reported, your claims service provider will provide you with an injury notification number (sometimes referred to as a claim number).

What you’ll need to lodge an injury notification

We understand you may not have all information required to notify your claims service provider of an injury, but the more information you provide, the sooner they can determine the right level of support for you.

If in doubt, you can always call icare on 13 77 22, or your current claims service provider, for further information and advice.

Information you’re required to provide

When you lodge an injury notification, you’ll need to provide the following information:

• the worker’s name, address, contact telephone number
• name and address of your company
• name of the treating doctor and contact telephone number or name of the hospital (if applicable)
• date and time of the injury and description of the injury and details of how it happened
• name and contact details of the person making the notification and their relationship to the worker
• date when the worker stopped work
• if the worker had time off work, and if medical treatment was required

Optional information you may need to provide

The following information, if available, may also be provided at the time of notification:

• the worker’s date of birth
• details of any time off work
• knowledge of the injured person’s capacity to recover at work and expected return to work date
• a copy of the return to work plan which details your ability to support your worker to recover at work in suitable employment
• the business ABN or workers insurance policy number, and employer’s contact details
• a pre-injury average weekly earnings (PIAWE) form for the injured person

You may also need some of the following documents:

• A certificate of capacity - this is a certificate completed by your treating doctor which provides medical evidence regarding the injury or illness you sustained as a result of your employment
• Wage information: pay slips, PIAWE form (see below), wage reimbursements
• Medical information: medical reports, referral letters, x-rays and scans, medical reimbursement receipts
• Other documents: return to work plans, outstanding invoices

Find out how to calculate your worker's pre-average injury weekly earnings

Your register of injuries

Even if an injury doesn’t result in a workers compensation claim, you need to keep a record of what happened. This is called a register of injuries. The register of injuries must be kept in a readily accessible place in the workplace.

We also recommend recording ‘near misses’ as a means of injury prevention. While this is not required under the legislation, it’s considered best practice for worker health and safety.

The register of injuries must include the following details of each injury:

• name of the injured worker
• the worker's address
• the worker's age at the time of injury
• the worker's occupation at the time of injury
• the industry in which the worker was engaged at the time of injury
• the time and date of injury
• the nature of the injury
• the cause of the injury

The register of injuries can be kept in writing or on a computer. A record of each notifiable incident must also be kept.

There are penalties for failing to keep a register of injuries.

SafeWork register of Injuries

Action you should take following an injury 

Following an injury, there are certain things you can do to support the injured person through their injury and recovery at work.

The icare Injury Management Group provides information on how icare and its claims service providers will work with you, injured persons and other key stakeholders to achieve a safe and durable recovery at work, and manage the care and support for those unable to return to the workplace both in the short or long term.