Claiming out-of-pocket expenses in CTP Care
If you're a client in CTP Care, we can reimburse you for approved services and treatment.
We prefer service providers to invoice us directly for your treatment and services, but we understand this isn’t always possible.
We can reimburse you for approved treatment and rehabilitation services that you have paid for yourself.
You can make a claim for reimbursement by sending us an expense claim form or you can authorise someone else to act on your behalf. Your CTP Care contact can provide you with a copy of the expense claim form, or you can download one below.
Call your CTP Care contact to request an Authority to Act form if you want to authorise someone to act on your behalf.
Before you make any payments, you should check that the expenses can be reimbursed and seek verbal approval before paying if possible.
There may be exceptional circumstances where obtaining approval beforehand is not possible, such as a medical appointment at short notice. If this happens, talk to your CTP Care contact as soon as possible.
Expense claim forms
To make a claim for reimbursement you must submit an expense claim form. If the expense is related to your injury and meets the reasonable and necessary criteria we will reimburse you.- Expenses you can claim
- What to include
- Submitting your form
- Next steps