Cancel your workers insurance policy

If you’ve ceased trading or are selling your business, don’t forget to cancel your workers insurance.

Having workers compensation is compulsory for most businesses in NSW.

However you can cancel your policy if your business closes down, is sold off, you cease to employ or if a liquidator is appointed.

How to cancel your policy 

You can cancel your policy by using our self-service option. You will need your policy number, customer reference code, the postcode of your main business location and the expiry date of your current policy period.

You can also provide the actual wages for the policy period leading up to your cancellation date. This will allow us to determine if there are any premium amounts outstanding, or if you are entitled to a refund.

If your policy is cancelled, your business will continue to be covered for claims in relation to injuries that occurred during the time the policy was active.

If you are cancelling your policy, please ensure icare has bank details for your policy so we can process any future refunds quickly and securely.

Call us now on 13 44 22 or use the web chat feature on this page to speak with our icare team who can update your policy information with your bank details so we can process any future refunds quickly and securely.

Cancel your policy online now

When to cancel your policy

You can only cancel your policy under specific circumstances.

  1. If you've ceased trading
    You can cancel your policy if your business has ceased trading, and you can provide evidence.
  2. If you've sold your business
    You can cancel your policy if you sell your business. The new owner will need to take out a new workers compensation insurance policy to cover employees.
  3. If you cease to employ workers
    If you cease to employ but there's a claim in the current policy period, you can cancel your policy at the next policy expiry.
  4. If you become an exempt employer
    If you have a current policy and your wages decrease to $7,500 or less, you can cancel the policy at expiry and the premium you pay will depend on the wages you declare, however the minimum premium is $175.
  5. If you take out policy and don't employ workers

    If you take out a policy, pay part of full premium and subsequently don't pay wages, we can cancel the policy but the minimum premium payable is $175.

  6. Other situations

    In all other situations, you should contact icare to discuss your reasons for wanting to cancel the policy. The matter may be referred to us for a formal decision to cancel and a cancellation date.

    Please call icare on 13 44 22

When we can't cancel your policy

We can't cancel your policy if:

  • you take out a new policy at a lower premium
  • a liquidator or administrator is appointed and you continue trading (even if the liquidator or administrator attempts to take out a new policy).
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