Planning with an injured person

We support our service and healthcare providers in working with people severely injured at work or in a motor accident.

icare Lifetime Care and the icare Workers Care Program both use a person-centred, strengths-based planning approach called My Plan. The My Plan tools help severely injured people to plan for the things they want to do and achieve.

My Plan puts the person at the centre of the planning process. It promotes a working partnership between participants and their families, icare and our service providers.

My Plan’s tools ensure that the person’s circumstances and preferences are the priority when developing their plan, and promotes more choice and control for injured people in identifying their goals and support needs.

How it works

A planning facilitator (usually a case manager or icare coordinator) works with the injured person to think about their goals and support needs, even when this includes things that can’t be funded by icare.

Together, the facilitator and injured person work out what types of support are needed and where they can be sourced. This approach ensures that the support received is flexible and tailored to the person’s individual needs and goals.

Planning using the My Plan toolkit

Engage with a newly injured person

My Plan Engage modules help to introduce the injured person and their family or carer to the My Plan process, sharing information and building a relationship between them and the planning facilitator.


Once the injured person has left hospital, a series of Planning Conversation modules are completed over the next few months to help build an understanding of the person’s experience of their health condition and to support them to be actively involved in planning. These conversations may be repeated from time to time to help the person reflect on changes in their experience and circumstances. The Plan is built with the person and their family or carer, reflecting on their own strengths, needs and priorities, and helping them to identify their goals and the support they need to help them achieve these.

Request for funding 

Any requests for funding of support services is completed and sent through to icare using a Request for funding form (below). This must be sent with the completed plan.