1. Freeze announced on eligible employers moving between claim service providers

    News

    Insurance and Care NSW (icare) has announced it will introduce a six-month freeze on employers moving between claim service providers while icare finalises the open market tender for new claims...

  2. Invoicing and payment for services

    Information

    We make payments directly to service providers for approved treatment, rehabilitation and care services...

  3. Medical Support Panel (MSP) fact sheet for providers

    Information PDF [61 KB]

    This fact sheet supports providers' understanding of the role that the Medical Support Panel (MSP) plays in claims management...

  4. Medical Support Panel (MSP) fact sheet for workers

    Information PDF [61 KB]

    This fact sheet supports workers' understanding of the role that the Medical Support Panel (MSP) plays in claims management...

  5. Medical Support Panel (MSP) fact sheet for employers

    Information PDF [0.1 MB]

    This fact sheet supports our employers’ understanding of the role that the Medical Support Panel (MSP) plays in claims management...

  6. Easy English guidelines for social distancing

    Information PDF [67 KB]

    COVID-19 is a serious illness and the Government needs everyone to help stop the spread...

  7. Mental health apps and digital tools help manage COVID-19

    News

    COVID-19 forced Rehab Management to think laterally and fast track the roll-out of health apps and digital tools to support their clients remotely...

  8. How to escalate concerns

    Information

    How to identify and escalate risks and concerns facing your patient...

  9. Contact the scheme agent

    Information

    If you need to get in touch with the insurer to respond to these requests, to seek help or support, or to make a complaint, visit the insurance agent’s website...

  10. Complaints and feedback: GPs and health professionals

    Information

    Find out how to make a complaint and leave your feedback regarding the experience you’ve had with icare workers insurance...