Nominal Insurer Claims Model 2023
icare’s Nominal Insurer Claims Model is a framework established to meet the needs of injured workers and employers within NSW.
icare's Claims Service Providers operate within the model and offer consistent claims services that deliver fair and equitable outcomes for both injured workers and employers in line with the Claims Management Decision Framework.
Learn more about our Claims Model
Claims Service Providers
Allianz, DXC, EML, Gallagher Bassett, GIO and QBE manage claims for the Nominal Insurer scheme that provides workers compensation Insurance to more than 329,000 public and private sector employers in NSW and their 3.2 million employees.

In addition to the services eligible employers receive for the price of their premium, they may negotiate value-added services directly with their chosen Claims Service Provider.
In some instances, value-added services may involve an additional fee that is not included in the price of their premium.
Choice of Claims Service Provider
As part of our Claims Model we will continue to provide larger employers with choice of Claims Service Providers.
icare's Claims Service Providers offer eligible employers consistent claims services that deliver fair and equitable outcomes for both injured workers and employers.
Claims Service Providers under ‘Employer Choice'
Currently six Claims Service Providers are available to be selected for Employer Choice; Allianz, DXC, EML, Gallagher Bassett, GIO and QBE.
Offering a greater degree of choice for large employers and other improvements to the claims model will drive competition and improved service quality with a focus on the customer by simplifying the claims process and creating increased transparency and effectiveness.
Employer Eligibility for Claims Service Provider Choice
Eligible employers:- Have an Average Performance Premium (APP) or Basic Tariff Premium (BTP) that exceeds $500,000; or
- Are a part of a group with a Group Average Performance Premium (GAPP) that exceeds $500,000.
How to nominate a Claims Service Provider
Eligible employers can transfer to a different Claims Service Provider on their policy renewal date with 14 days' notice.
Once icare accepts the nomination, icare will contact the eligible employer to arrange their transfer.
Any claims lodged prior to your transfer to a new Claims Service Provider will remain with the existing provider until icare migrates all historical claims onto icare's claims management platform.
Eligible employers requiring more information on how to nominate or transfer to a different claims service provider should contact us at AuthorisedProvider@icare.nsw.gov.au.
icare's claims management platform
All Claims Service Providers manage new claims on icare's claims management platform.
In time, it is an objective to migrate all historical claims data onto icare’s claims management platform.
Until then, historical claims will continue to be managed by the existing Claims Service Provider.
- Can I transfer twice in a 12-month period?
- Will claims service providers operate under the same policy and premium model?
- Do all policies under a group policy need to be included with the same Claims Service Provider?
- What happens if one of the policies under a group is divested?
- What employer reporting does icare provide?
Frequently asked questions
Claims Service Providers
Allianz
Call: 133 259
Hours: 8:30am–5pm, Monday to Friday
Enquiries for claims lodged using icare’s platform:
alzclaims@workerscomp.nsw.gov.au
Enquiries for claims lodged not using icare’s platform:
firstreport@allianz.com.au
New claim notifications
Email: alznewclaims@workerscomp.nsw.gov.au
Web: Notify Allianz of an injury
DXC
Call: 139 392
Hours: 8:30am–5pm, Monday to Friday
Claim enquiries:
dxcclaims@workerscomp.nsw.gov.au
New claim notifications
Email: dxcnewclaims@workerscomp.nsw.gov.au
Web: Notify DXC of an injury
EML
Call: 133 365
Hours: 8:30am–5pm, Monday to Friday.
Claim enquiries:
emlclaims@workerscomp.nsw.gov.au
Enquiries for claims made before 4 February 2019:
wiclaims@eml.com.au
New claim notifications
Email: emlnewclaims@workerscomp.nsw.gov.au
Web: Notify EML of an injury
Gallagher Bassett
Call: 136 427
Hours: 8:30am–5pm, Monday to Friday
Claim enquiries:
gbsclaims@workerscomp.nsw.gov.au
New claim notifications
Email: gbsnewclaims@workerscomp.nsw.gov.au
Web: Notify Gallagher Bassett of an injury
GIO
Call: 13 10 10
Hours: 8:30am–5pm, Monday to Friday
Enquiries for claims lodged using icare’s platform:
gioclaims@workerscomp.nsw.gov.au
Enquiries for claims lodged not using icare’s platform:
wcclaimsnsw@gio.com.au
New claim notifications
Email: gionewclaims@workerscomp.nsw.gov.au
Web: Notify GIO of an injury
QBE
Call: 139 723
Hours: 8:30am–5pm, Monday to Friday
Claims enquiries:
qbeclaims@workerscomp.nsw.gov.au
New claim notifications
Email: qbenewclaims@workerscomp.nsw.gov.au
Web: Notify QBE of an injury
icare Claims Team
Call: 13 77 22
Hours: 8:30am–5pm, Monday to Friday
Claim enquiries:
icareclaims@workerscomp.nsw.gov.au
New claim notifications
Email: icarenewclaims@workerscomp.nsw.gov.au
Web: Notify the icare Claims Team of an injury