Crisis support

Our communities can be devastated by crises such as bushfires, floods and COVID-19. When disasters strike, icare is available to support customers in need.

If you need our help, please email crisis-support@icare.nsw.gov.au.

NSW flooding emergency

icare is supporting businesses and injured workers who have been impacted by the disastrous flooding in NSW.

  • For impacted businesses, we may defer premium payments for three months and can consider further assistance if needed. Businesses should get in touch with us on 13 44 22 to discuss.
  • Workers with a current workers compensation claim who are impacted by the floods should reach out to their case manager who may be able to provide support in meeting their individual obligations.
Female cafe worker keeper in apron wearing a face mask

COVID-19 pandemic response

We're committed to ensuring our services continue to support our customers throughout and beyond the COVID-19 pandemic.

View Frequently Asked Questions

 

Mental health and financial support

Two adults have a chat

People living with disability 

GP consulting with a patient.

Service providers 

We understand that there may be some circumstances when some service providers may not be able to provide regular treatment and care to our Workers Insurance and Care customers.

Service providers like GPs and treating doctors, physiotherapists, psychologists and exercise physiologists may be able to offer telehealth services.

Telehealth advice for service providers

Farm workers packing vegetables in crates in a shed

Toolkit for employers 

Maintaining social connections are even more crucial, including for businesses and their employees that are now operating more often from home.

Social connections can help address psychological and social needs and prevent ongoing mental heath issues arising.

Social Connections Toolkit