Crisis Support

Many people across NSW have been devastated by the bushfires, floods and COVID-19 pandemic. icare is available to help customers and support our scheme participants during difficult times.

Elise walking

Mental health support

Two adults have a chat

People living with disability

These resources assist and empower people living with disability, their families and carers:

  • People with Disability Australia: a list of resources and services
  • for people living with disability who have been affected by the fires, emergency aid from emergency accommodation, evacuation centres and support services to financial assistance, is available
  • Resilience NSW: how to develop your personal emergency plan
  • National Disability Services: resources, tools and products
  • Collaborating 4 Inclusion: Person-Centred Emergency Preparedness (P-CEP) workbook and toolkit used by service providers to enable emergency preparedness in others
  • I'm Okay: information and tools to prepare individualised emergency-ready plans.
GP consulting with a patient.

Service providers 

We understand that some service providers may not be able to provide treatment and care to our Workers Insurance and Care customers.

Service providers potentially impacted include GPs and treating doctors, physiotherapists, psychologists, exercise physiologists, and more.

Telehealth advice for service providers

icare staff interacting with icare customers at Mobile Engagement Team event

Business owners and employers

If you are a business owner or employer, please reach out to us on 13 44 22 to discuss how we can support you and your needs.

Notify us of an injury or make a claim

See how we can help your business through COVID-19

Farm workers packing vegetables in crates in a shed

How to build social connections 

Communities battling to recover from the bushfires and floods now have the added load of responding to the COVID-19 pandemic. 

Maintaining social connections are even more crucial, including for businesses and their employees that are now operating from their homes. Social connections can help address psychological and social needs and prevent ongoing mental heath issues arising.

Social Connections Toolkit