Crisis Support

Our customers and communities can be devastated by crises - the bushfires, floods and COVID-19 pandemic. When disasters strike, icare is available to help customers and support our scheme participants during difficult times.

If you need our help, please call 13 99 22 or email

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COVID-19 pandemic response

We're committed to ensuring our services continue to support our customers throughout and beyond the COVID-19 pandemic.

View Frequently Asked Questions


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Mental health and financial support

Two adults have a chat

People living with disability 

GP consulting with a patient.

Service providers 

We understand that there may be some circumstances when some service providers may not be able to provide regular treatment and care to our Workers Insurance and Care customers.

Service providers like GPs and treating doctors, physiotherapists, psychologists and exercise physiologists may be able to offer telehealth services.

Telehealth advice for service providers

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Toolkit for employers 

Maintaining social connections are even more crucial, including for businesses and their employees that are now operating more often from home.

Social connections can help address psychological and social needs and prevent ongoing mental heath issues arising.

Social Connections Toolkit