Crisis support
icare supports NSW customers and communities impacted by disasters
Crisis Support
Many people across NSW have been devastated by the bushfires, floods and COVID-19 pandemic. icare is available to help customers and support our scheme participants during difficult times.
Mental health support
- Call the NSW Mental Health line on 1800 011 511, and practical assistance is available via the Disaster Welfare Assistance Line on 1800 018 444
- Visit Beyond Blue's bushfire and mental health page and call their support service on 1300 224 636
- Call Advanced Personnel Management on 1800 276 113 for free phone counselling
- Call Lifeline Bushfire Recovery on 13HELP (13 43 57)
- For mental health, community support and financial counselling, download our community resources fact sheet PDF (0.5 MB)
People living with disability
These resources assist and empower people living with disability, their families and carers:
- People with Disability Australia: a list of resources and services
- Ideas.org.au: for people living with disability who have been affected by the fires, emergency aid from emergency accommodation, evacuation centres and support services to financial assistance, is available
- Resilience NSW: how to develop your personal emergency plan
- National Disability Services: resources, tools and products
- Collaborating 4 Inclusion: Person-Centred Emergency Preparedness (P-CEP) workbook and toolkit used by service providers to enable emergency preparedness in others
- I'm Okay: information and tools to prepare individualised emergency-ready plans.
Service providers
We understand that some service providers may not be able to provide treatment and care to our Workers Insurance and Care customers.
Service providers potentially impacted include GPs and treating doctors, physiotherapists, psychologists, exercise physiologists, and more.
Business owners and employers
If you are a business owner or employer, please reach out to us on 13 44 22 to discuss how we can support you and your needs.
How to build social connections
Communities battling to recover from the bushfires and floods now have the added load of responding to the COVID-19 pandemic.
Maintaining social connections are even more crucial, including for businesses and their employees that are now operating from their homes. Social connections can help address psychological and social needs and prevent ongoing mental heath issues arising.
Social Connections ToolkitFact sheets
- Community resources fact sheet 0.0 MB (pdf)
- Looking after yourself following the bushfires - after six months 0.2 MB (pdf)
- Supporting your employees affected by bushfires - after six months 0.3 MB (pdf)
- Fact sheet for individuals - Looking after yourself following the bushfires 0.2 MB (pdf)
- Fact sheet for employers - Supporting your employees affected by bushfire trauma 0.1 MB (pdf)
- Flood fact sheet for employers 0.1 MB (pdf)
- Flood fact sheet for the community 0.1 MB (pdf)
