Crisis support
icare supports NSW customers and communities impacted by disasters
Crisis Support
Our customers and communities can be devastated by crises - the bushfires, floods and COVID-19 pandemic. When disasters strike, icare is available to help customers and support our scheme participants during difficult times.
If you need our help, please call 13 99 22 or email crisis-support@icare.nsw.gov.au.
COVID-19 pandemic response
We're committed to ensuring our services continue to support our customers throughout and beyond the COVID-19 pandemic.
View Frequently Asked Questions
Mental health and financial support
- Call the NSW Mental Health line on 1800 011 511, and practical assistance is available via the Disaster Welfare Assistance Line on 1800 018 444
- Visit Beyond Blue's bushfire and mental health page and call their support service on 1300 224 636
- Call Advanced Personnel Management on 1800 276 113 for free phone counselling
- Call Lifeline Bushfire Recovery on 13HELP (13 43 57)
- Download our community resources fact sheet PDF (0.5 MB)
People living with disability
- People with Disability Australia: a list of resources and services
- Ideas.org.au: emergency support for people with a disability who have been affected by fires
- Resilience NSW: how to develop your personal emergency plan
- National Disability Services: resources, tools and products
- Collaborating 4 Inclusion: Person-Centred Emergency Preparedness (P-CEP) workbook and toolkit for service providers
- I'm Okay: individualised emergency-ready plans.
Service providers
We understand that there may be some circumstances when some service providers may not be able to provide regular treatment and care to our Workers Insurance and Care customers.
Service providers like GPs and treating doctors, physiotherapists, psychologists and exercise physiologists may be able to offer telehealth services.
Toolkit for employers
Maintaining social connections are even more crucial, including for businesses and their employees that are now operating more often from home.
Social connections can help address psychological and social needs and prevent ongoing mental heath issues arising.
Social Connections ToolkitFact sheets
- Community resources fact sheet 0.05 MB(pdf)
- Looking after yourself following the bushfires - after six months 0.24 MB(pdf)
- Supporting your employees affected by bushfires - after six months 0.25 MB(pdf)
- Fact sheet for individuals - Looking after yourself following the bushfires 0.15 MB(pdf)
- Fact sheet for employers - Supporting your employees affected by bushfire trauma 0.14 MB(pdf)
- Flood fact sheet for employers 0.14 MB(pdf)
- Flood fact sheet for the community 0.13 MB(pdf)
