Connecting you to your cover

The icare Workers Compensation Insurance policy hub connects you with information and updates to help you get the best out of your Workers Compensation Insurance policy.

Latest updates

2023-24 premium updates 

Check latest updates

icare is updating the way we refund 

 As part of a faster payments initiative, from the 31st of December 2023 icare will no longer be issuing refunds via a cheque.

From the 1st of January refunds will only be sent if we have EFT bank details for your Workers Insurance policy.

What do I need to do?

Call us now on 13 44 22 or use the web chat feature on this page to speak with our icare team who can update your policy with the bank account details so we can process any future refunds quickly and securely.

Declaring your wages the quick and easy way

Did you know you can now declare your wages online in a few simple steps?

Declare your wages

New Letter of Appointment template

If you've engaged a broker or consultant to help manage your workers compensation insurance policy its important you have an accurate, complete and up-to-date Letter of Appointment (LOA) in place. To make things simpler, we’ve developed a template to ensure your LOA contains all the required information. The completed LOA should be sent to icare at

Download Letter of Appointment (PDF 0.8 MB)

Need to talk to us about an insolvency matter?

If your business circumstances have changed and you need to talk to us about insolvency, including liquidations, administrations or a Small Business Restructuring proposal for your policy, please reach out to us as soon as possible by emailing

No longer need your policy?

Did you know you can now cancel online in a few easy steps?

Cancel your policy

Supporting you through COVID-19 and beyond

If your business has been impacted by COVID-19, talk to us, we're here to help.

Download COVID-19 support flyer (PDF 0.4 MB)

Making insurance simple for small employers

We understand that navigating your workers compensation insurance can be difficult, but rest assured, renewing your policy is simple and we're here to help.

Watch our video to learn more 

Need to confirm your insurance cover?

There are two ways you can do this:

  1. Use our Employer Look Up tool for instant, up to date verification of your cover, or, 
  2. Call us on 13 44 22 or email We'll provide you with a Certificate of Currency that reflects the details we have on hand for your business.

If things have changed and you need to update your Certificate of Currency we’re here to help. Remember that personally altering your Certificate of Currency after it has been issued by icare is a breach of the Workers Compensation Act 1987 and can result in a hefty fine. Please get in touch so we can assist you.

Injury prevention and management

We reward safe employers with lower premiums. 

Contact the team at to find out how icare can help your business reduce workplace injuries and in turn, reduce your premiums.

We also understand how important it is to NSW employers to get their people back to work quickly and safely when an injury does occur.

icare’s Injury Management Program provides important information about how icare and its partners will work with employers to achieve this. It reflects icare’s new claims model, outlining the support available and what steps will be taken to help injured workers achieve a safe recovery at work, or manage their ongoing care and support if they’re not able to return to work in the short or long term. This information will assist you with developing a return to work program suitable for your business.

Learn more about creating safe and healthy workplaces

News and stories

See all news