2024-25 premium updates 

Check latest updates

The introduction of Loss Prevention and Recovery (LPR) Plus

Learn more about LPR Plus

2024-25 premium renewal documentation is coming soon

icare's 2024-25 workers insurance policy renewal documents are being sent to employers from Tuesday 28 May 2024. In the meantime, don't forget to update and submit your estimated wages using our self-service functionality.

icare has updated the way we refund 

For any refunds, we will process them into your nominated bank account, so you’ll need to make sure your bank details are up to date.

How do I update my bank details?

Call us on 13 44 22, or chat to us online by selecting “Chat with an Agent” in the bottom right corner of your screen.

Declaring your wages the quick and easy way

Did you know you can now declare your wages online in a few simple steps?

Declare your wages

New Letter of Appointment template

If you've engaged a broker or consultant to help manage your workers compensation insurance policy its important you have an accurate, complete and up-to-date Letter of Appointment (LOA) in place. To make things simpler, we’ve developed a template to ensure your LOA contains all the required information. The completed LOA should be sent to icare at wisupport@icare.nsw.gov.au.

Download Letter of Appointment (PDF 0.8 MB)

Need to talk to us about an insolvency matter?

If your business circumstances have changed and you need to talk to us about insolvency, including liquidations, administrations or a Small Business Restructuring proposal for your policy, please reach out to us as soon as possible by emailing paymentservicesinsolvency@icare.nsw.gov.au.

No longer need your policy?

Did you know you can now cancel online in a few easy steps?

Cancel your policy

If you are a working director and are paid annual wages over $7,500 you still require a policy. The State Insurance Regulatory Authority (SIRA) conducts reviews to identify non-insurance using Australian Tax Office data.

Supporting you through COVID-19 and beyond

If your business has been impacted by COVID-19, talk to us, we're here to help.

Download COVID-19 support flyer (PDF 0.4 MB)

Making insurance simple for small employers

We understand that navigating your workers compensation insurance can be difficult, but rest assured, renewing your policy is simple and we're here to help.

Watch our video to learn more 

Need to confirm your insurance cover?

There are two ways you can do this:

1. Use our Employer Look Up tool for instant, up to date verification of your cover, or, 
2. Call us on 13 44 22 or chat with a team member by clicking the "Chat with the Team" button below. We’ll provide you with a Certificate of Currency based on the information we have for your business. 

If things have changed and you need to update your Certificate of Currency we’re here to help. Remember that personally altering your Certificate of Currency after it has been issued by icare is a breach of the Workers Compensation Act 1987 and can result in a hefty fine. Please get in touch so we can assist you.

We reward safe employers with lower premiums. 

Contact the team at prevent@icare.nsw.gov.au to find out how icare can help your business reduce workplace injuries and in turn, reduce your premiums.

We also understand how important it is to NSW employers to get their people back to work quickly and safely when an injury does occur.

icare’s Injury Management Program provides important information about how icare and its partners will work with employers to achieve this. It reflects icare’s new claims model, outlining the support available and what steps will be taken to help injured workers achieve a safe recovery at work, or manage their ongoing care and support if they’re not able to return to work in the short or long term. This information will assist you with developing a return to work program suitable for your business.

Learn more about creating safe and healthy workplaces