Small business hub
Helping employers with workers compensation
Small business hub
Resources and information for small employers to support your business, helping you understand and manage your workers compensation—including guidance on your policy and claims, managing return-to-work and more.
If your average performance premium (APP) (that's total wages multiplied by your industry rate) is $30,000 or less, this hub is for you.
The NSW Workers Compensation Landscape: small business
What makes small business different to other sectors when it comes to workers compensation? Which injuries are common in small business?
As the largest workers compensation insurer in NSW, we have access to a range of valuable data and insights.
Download the latest infographic to gain a better understanding of workers compensation in small business and how you can create a safer workplace for you and your workers.
I want to speak to someone about my premium
Do you have a policy or premium enquiry?
Go to our Workers Compensation policy enquiry page for all our contact information.
Prefer online web chat?
We might be able to help straight away. Use our web chat feature.
Web chat is available if an Agent is online between 8:30 am and 6 pm, Monday to Friday.
Expecting a refund?
To receive your refund quickly and securely call us on 13 44 22 (7 am – 7 pm) or use our web chat to update your EFT details.
Injury Prevention
Our online Safe & Healthy Workplace Program Finder will provide you with prevention program recommendations to help you create a safer and healthier workplace.
Click below for safe and healthy workplace program recommendations
Information
This program finder tool will show you what programs are best for your workplace
Answer a few simple questions and we will recommend the prevention programs that are suitable for your workplace
Go to the Safe & Healthy Workplace Program Finder
Share recommendation(s)
Question 1/4
Do you, or your workers deal with customers, visitors or guests as part of your work?
Question 2/4
Do you, or your workers drive as part of your work?
Question 3/4
Are you interested in supporting the mental health of your workers?
Question 4/4
Are you interested in what you can do to support your own mental health?
Recommendation(s) sent successfully.
Recommendation(s) sent failed, please try again later.
Our Recommendations
Based on your answers the following program(s) are recommended for you
Respect & Resilience training
We recommend that you complete our Respect & Resilience training. Our 3 eLearning modules can be completed in one hour. This training will help you, and your workers, better manage difficult customer interactions.
View Details
Road safety training
We recommend that you complete the Road safety in your workplace training. The 4 eLearning modules can be completed in approximately one hour. This training will help you, and your workers, learn how to prevent work related vehicle incidents and stay safe on the road.
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Mental Health Coaching
We recommend that you complete Workplace Mental Health Coaching. These free sessions are suitable for small businesses that are seeking to identify risks to mental health within your business and give you practical tools and strategies to manage them.
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Ahead for Business
We recommend that you complete a Business Stress Test. This is a two-minute survey to gauge how you manage the typical stressors business owners face. Once you complete the 13 questions, you will receive tips and tools, based on your responses, to help you get ahead in business. The best way to kick-start mental health in your business is to start by looking after your most important asset - you.
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Resource Hub
We recommend that you review our Work Health and Safety Resource Hub for practical resources and guidelines for your business.
View details
Provider Directory
We recommend that you review our Provider Directory for Work Health and Safety Providers in your industry.
View details
Safe Work NSW Toolkit
Work health and safety is everyone's business. Even if you're self-employed or a small business, you are leagally responsible for the health and safety of yourself and everyone in your workplace, including workers, visitors, customers, clients and volunteers. Use this toolkit to understand the seven components of work health and safety to help you create a safer, healthier and more successful business.
Claims
The first few weeks of a worker's claim
Do you have a claims enquiry?
Go to our Workers Insurance claims enquiry page for all our contact information.
Education & Events
Your opportunity to meet with and hear the latest from icare
icare's Mobile Engagement Team (MET) delivers education and awareness on Workers Compensation to employers, brokers, industry associations, and other stakeholders, hosting face-to-face events all over NSW as well as webinars promoting safe, healthy and sustainable business.
Mobile Engagement Team events
View upcoming events for small businesses.
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