Mental Health Claims Hub
The Mental Health Claims Hub helps workers and employers access the information and help they need to understand and support a mental health claim in the workplace.
Injured workers
About workers compensation
- Overview of the claims journey
- Different workers compensation schemes
- Claims Service Provider support
- Other claim stakeholders
Claim lodgement
Liability
Claim benefits
Investigations
Injury management planning
Treatment
- Common mental health conditions
- Common psychological treatments
- Who will you interact with?
- Pre-approved treatment
- Requesting further treatment
- Finishing treatment
- Medical case conferences
- Self-care strategies
Return to work
- Recovery at work
- Your obligations
- Your employer's obligations
- Return to work goals
- Who can help you?
- SIRA initiatives
What happens next?
- Work capacity decisions
- Eligibility for continuation of wages and medical benefits
- Whole person impairment
- Work injury damages
- Retirement
- Commutations
Your safety
Other considerations
Disputes and complaints
Frequently asked questions
Employers
About workers compensation
New claims
Liability
Claim benefits
- What is the injured worker entitled to?
- Weekly payments
- Step down
- Medical expenses and other medical-related entitlements
- Lump sum payments
Investigations
Injury management planning
Treatment
- Common mental health conditions
- Common psychological treatments
- Treatment entitlements for the injured worker
- Medical case conference involvement
- What information is available to the employer?
Return to work
- Your return to work obligations
- Injured worker obligations
- Suitable work
- Recovery at work and return to work goals
- Workplace rehabilitation providers
How claims resolve
- Return to work
- Eligibility for continuation of wages and medical benefits
- Work capacity decisions
- Whole person impairment
- Work injury damages
- Retirement
- Commutations
The safety of your worker
Other considerations
- Secondary psychological injuries
- Activities of daily living
- How to continue to support your worker after a claim is declined
- How to assist other staff that may be impacted by a workers compensation claim
- Looking after yourself and your workplace
Preventing mental health injuries
Disputes and complaints
Frequently asked questions
Mental health support services
If you have already lodged a workers compensation claim, you will be able to access support through your case manager and Nominated Treating Doctor (NTD).
If at any point you start to feel unable to keep yourself safe or experience emotional distress, there are specialised teams that you can speak to:
Emergency assistance
If you require immediate attention dial 000 or present to your local emergency rooms.
Lifeline 24/7 Crisis Support
Lifeline Crisis Support online chat service available 24/7.
Beyond Blue 24/7 Support Line
Beyond Blue web chat is available 24/7.
MensLine Australia
MensLine Australia phone and online counselling available 24/7, video chat available by appointment.
Suicide Call Back Service
Suicide Call Back Service phone and online counselling available 24/7, video chat available by appointment.
13YARN Crisis Support
13YARN 24/7 crisis support for Aboriginal and Torres Strait Islanders.
1800 RESPECT
1800RESPECT 24/7 national domestic, family and sexual violence counselling, information and support service.
