Frequently asked questions
Common questions injured workers have about mental health claims.
If you don't see an answer you're looking for, please let us know via the Did you find what you were looking for? section at the bottom of this page.
If your request is urgent, please reach out to your Claims Service Provider.
- English is not my native language, what support is available to me?
- Am I required to speak with my case manager?
- Can I nominate someone to act on my behalf for my claim?
- How do I get paid if I am no longer communicating with, or will not be able to return to my pre-injury employer?
- What if my employer can't facilitate suitable duties in my pre-injury role?
- How do I find a SIRA-accredited (State Insurance Regulatory Authority) psychologist?
- How do I pay for a lawyer or access a lawyer?
- My treatment has been declined, what can I do?