Caring for people with long-term injuries caused by a motor accident

CTP Care pays for treatment and care if you have a long-term injury caused by a motor accident in NSW and have an accepted claim with a CTP insurer.

CTP Care will provide payment for your treatment and care if you meet the following criteria:

  • you were injured in a motor accident in NSW from 1 December 2017
  • you have ongoing entitlement to treatment and care under a NSW CTP claim
  • after five years you will continue to have a treatment and care need due to the motor accident injury.

If you meet this criteria, then CTP Care will take over the payment of your reasonable and necessary treatment and care from your CTP insurer .

CTP Care is a program administered by the Lifetime Care and Support Authority in the NSW Compulsory Third Party (CTP) Scheme under the Motor Accident Injuries Act 2017 and is regulated by the State Insurance Regulatory Authority (SIRA).

What services can CTP Care pay for?

We can pay for reasonable and necessary treatment and care services that relate to your motor accident injury.

Services may include but are not limited to:

  • medical treatment – including your GP visits
  • pharmaceutical items
  • psychology
  • physiotherapy
  • exercise physiology
  • travel to and from approved appointments.

When you are supported by CTP Care, you are at the centre of all planning and decision-making about the services you receive and how they're delivered. 

Our decision-making is guided by the Motor Accident Injuries Act 2017 and the Motor Accident Guidelines.


How to access CTP Care

CTP Care will commence on 1 December 2022. Before that date, please contact your CTP insurer or SIRA.

Visit SIRA's CTP Care webpage or download a copy of Transferring to CTP Care (PDF, 0.08MB) for more information. 

Your CTP insurer may contact you about early transfer to CTP Care if it's clear that you will have long-term treatment and care needs under your CTP claim.

An early transfer happens when there is agreement between you and your CTP insurer, and CTP Care. An early transfer means we can start planning and supporting your long-term treatment and care needs sooner.

Contact us

If you have any further enquiries, please contact CTP Care directly:

Phone: 1300 738 586

Email: ctpcare@icare.nsw.gov.au

Mail: 
CTP Care
GPO Box 4052
Sydney NSW 2001 

More information

For general information and support about your CTP claim contact the SIRA help centre, CTP Assist by:

Phone: 1300 656 919

Email: ctpassist@sira.nsw.gov.au

Website: CTP Assist on the SIRA website

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