1. Feedback and complaints

    Information PDF [0.1 MB]

    We’re here to help and we value what you have to say about the quality of our CTP Care service...

  2. Welcome to CTP Care

    Information PDF [84 KB]

    General information for clients in CTP Care...

  3. Transitioning to CTP Care

    Information PDF [82 KB]

    Information for people who may transfer to CTP Care...

  4. Internal review process

    Information PDF [0.2 MB]

    Information about resolving treatment and care disputes for clients in CTP Care...

  5. Fact File

    Information

    Below is a series of facts in respect of key matters that have been raised recently...

  6. Our commitment to you

    Information

    Changing the way people think about insurance and care services for the businesses, people and communities we protect...

  7. icare annual report errata

    Reports PDF [74 KB]

    This errata notes changes to the information published in the Insurance and Care NSW annual report’s published in 2016–17, 2017–18 and 2018–19...

  8. Lifetime Care and Workers Care coronavirus (COVID-19) information for service providers

    Information

    Advice regarding telehealth service provision by case managers, care needs assessors and allied health practitioners working with icare participants and workers...

  9. CTP Care invoicing requirements

    Information PDF [0.1 MB]

    This information sheet provides invoicing information for service providers working with clients in CTP Care...

  10. Completing an expense claim form

    Information PDF [88 KB]

    If you pay for any pre-approved treatment and rehabilitation services related to your injury yourself, you can claim reimbursement from icare...