CTP Care: Supporting those injured on NSW roads

This month marks one year since icare launched CTP Care.

The CTP Care program provides long-term treatment and care to people who have an ongoing injury caused by a motor accident in NSW and have an accepted claim with a Compulsory Third Party (CTP) insurer.

The program was created in 2017 with the Motor Accident Injuries Act 2017 and associated legislative reforms to the NSW Compulsory Third Party insurance scheme. These changes were made to provide better support and outcomes to people injured on NSW roads.

In October 2021 icare commenced the CTP Care Early Transfer Pilot with former Lifetime Care interim participants, and in December 2021 expanded the pilot to include Early by Agreement transfers from CTP insurers. Former competitive cyclist Robert Spencer was invited to join the pilot program in 2022.

Four years ago, Mr Spencer was out riding when he was injured after a young driver cutting a corner failed to see him. Treatment and care for his life-changing injuries were covered by CTP insurance and he received treatment and care through a private CTP insurer.

When he was identified as someone with long-term treatment and care needs under his CTP claim, he was invited to transfer early to the CTP Care pilot program.

Early transfer meant CTP Care could start planning and supporting his ongoing treatment and care needs sooner.

"Long-term care means a hell of a lot. My injuries are looked after if I need anything," Mr Spencer said.

Image of person standing next to a bicycle and holding a helmet. Text next to image reads "What you (icare) do makes a lot of difference to the quality of someone's life."

"The CTP insurer and now CTP Care have been there to help me out. I feel lucky to have that support. What you (icare) do makes a lot of difference to the quality of someone’s life."

One year on, Mr Spencer has less frequent contact with CTP Care. His injury needs have stabilised, and he now only requires occasional medical and domestic support payments.

icare's CEO and Managing Director, Richard Harding, said "icare's purpose is to offer quality care to the people we serve including those injured on our roads."

"Over the last 12 months we've seen the CTP Care program grow from 36 to 664 clients. I'm happy Mr Spencer has been able to get on with his life now his injuries have stabilised. CTP Care will be there if his needs change," Mr Harding said.

"Through the program people like Mr Spencer can access a range of services that are critical for them to enjoy a better quality of life with a long-term injury."

These services include:

  • medical treatment – including GP visits
  • pharmaceutical items
  • psychological services
  • physiotherapy
  • exercise physiology
  • travel to and from approved appointments.

CTP Care is administered by the Lifetime Care and Support Authority in the NSW Compulsory Third Party (CTP) Scheme under the Motor Accident Injuries Act 2017 and is regulated by the State Insurance Regulatory Authority (SIRA).

Find out more about CTP Care

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