Feedback and complaints
If you're unhappy about an experience you've had with us, we want to hear about it.
Your feedback provides us with an opportunity to improve the experience we provide to you and others, now and in the future.
If you're unhappy and want to provide feedback, complete the feedback and complaints form. We're committed to improving your experience.
What happens if I make a complaint?
1
Receive
We will direct your complaint to the right team
2
Acknowledge
We will acknowledge your complaint within 2 business days
3
Investigate
We will investigate your complaint, keeping you updated along the way
4
Resolve
We will provide a fair outcome and explanation as quickly as possible
Need help or more information?
If you need help to make a complaint or more information about the complaint process, select the relevant scheme or division below.
