Feedback and complaints: Workers Insurance policy

Let's talk about it.

If you're unhappy about something or wish to make a complaint, talk to your Underwriter. They may be able to rectify your concerns immediately. Alternatively, you can view information about premium disputes.

If you don't have an Underwriter, or you'd prefer, you can also use the complaints form or phone 13 44 22.

  • What help can I get to make a complaint?

    If you prefer to have a family member, friend or representative talk to us on your behalf, you can organise this via a Letter of Appointment or Letter of Authority.

    You can also make a complaint in your preferred language. Let us know if you'd like to use an interpreter to speak to us or if you'd like any documents translated. You can also call Associated Translators and Linguists on (02) 9231 3288.

  • When will you respond to my complaint?

    If we are unable to assist you on the spot, we will let you know upfront how long it will take to reach a final resolution. In most cases, this will be between five and 21 business days.

    You can also give anonymous feedback; however, we won't be able to tell you the outcome of any action we have taken.

  • Who should I contact if I’m still unhappy?

    If you feel we haven't sufficiently or fairly managed your complaint, you can take your complaint to the State Insurance Regulatory Authority (SIRA).

    State Insurance Regulatory Authority

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