Notify us that you've been injured at work
If you're injured at work, there are steps you should take immediately to make sure your employer can make a claim on your behalf.
If you're injured at work, it's important to tell your employer immediately. They should provide first aid if it's appropriate, and help you seek medical treatment.
If you're a NSW government employee, your employer will report this incident and make a claim on your behalf.
For all other employees, your employer must notify their claims service provider of the injury or significant illness within 48 hours.
In the event that your employer hasn't notified their claims service provider of your injury, you or your representative (eg. family member, doctor) may notify them on your behalf. If you have any questions or are unsure which claims service provider to lodge your claim with, you or your representative can contact us or ask your employer.
If you've had time off work and/or medical treatment, your claims service provider will contact you, your employer, and if necessary, your doctor to determine how best to support your recovery.
What you'll need to lodge an injury notificationWhether you, your representative, or your employer notifies your claims service provider of an injury, you'll need to provide supporting information. We understand you may not have all information required to notify them of an injury, but the more information you provide, the sooner they can determine the right level of support for you. If in doubt, you can always call us on 13 77 22, or your employer’s current claims service provider, for further information and advice.
Information you're required to provideThe following information is required when you notify your claims service provider of an injury:
- your name, address, contact telephone number and date of birth
- name and address of the company where you work
- date and time of the injury and description of the injury and details of how it happened
- name and contact details of someone where you work who will be able to discuss your injury (for example human resources (HR) representative or business owner)
- date when you stopped work
- if you had time off work, and if medical treatment was required.
Information you may provide if availableThe following information is optional, and if available, may also be provided:
- details of any time off work
- date of the consultation with the doctor and a diagnosis
- date when the injury was reported to employer
- wage information including wages, overtime and allowances
- your employer's Australian Business Number (ABN), or workers insurance policy number
- bank details where compensation payments are to be made if required.
- NSW workers compensation certificate of capacity - this is a certificate completed by your treating doctor that provides medical evidence regarding the injury or illness you sustained as a result of your employment. See below for more information on getting a NSW workers compensation certificate of capacity.
- wage information: pay slips, pre-injury average weekly earnings (PIAWE) form (see below), wage reimbursements
- medical information: medical reports, referral letters, X-rays and scans, medical reimbursement receipts
- other documents: return to work plans, outstanding invoices.
Getting a NSW workers compensation certificate of capacityYour doctor provides this certificate and it is the main way in which your doctor communicates with everyone involved in your injury notification, or if liability has been determined, your claim. In your certificate, your doctor should identify:
- your diagnosis and its relationship to employment
- medical treatment you need
- your capacity for any work (such as how much and what type of duties you can perform)
- if a referral to a workplace rehabilitation provider is needed
- any delays in your recovery
- details of previous related injuries
- expected return to work date.
Your certificate should not cover a period of more than 28 days. In special circumstances, your claims service provider can agree to a longer period.
You should sign the consent section of the certificate of capacity to enable communication about your injury between your treating health practitioner/s, your claims service provider, your employer and any workplace rehabilitation provider.
You are also required to complete the declaration as to whether or not you have been engaged in any form of employment or in self-employment or voluntary work.
It's your responsibility to have a current certificate so you continue to receive any weekly payments and treatment services you are entitled to.
Time limits for notifying your claims service provider of an injury
It's important for you to notify your employer immediately of your injury or illness. There are exceptions that may apply should you be unable to contact your employer right away.
You should notify your claims service provider of an injury within a maximum of six months from the date of injury or accident.
However, a notification can be made for up to three years after the date of injury if it wasn't made earlier due to a reasonable cause, such as ignorance, mistake or absence from the State.
If a notification relates to an injury resulting in death or serious and permanent disablement, the claim may still be made beyond the three-year limitation if there is a reasonable cause for the delay.
There are special arrangements for cases where a worker is not aware of the injury at the time of the incident.
Special provisions apply for disease related injuries.
Contact your claims service provider for further advice or call the State Insurance Regulatory Authority (SIRA) customer experience team on 13 10 50 for more information.
If you have suffered an injury and your employer is uninsured, you can still notify us of an injury. If you have confirmed that your employer does not have a valid workers insurance policy in NSW, please contact us on:
Phone: 1800 221 960
To determine liability, we may conduct investigations and seek further information.
Investigations can help us determine that:
- You're a worker as defined by the Workplace Injury Management and Workers Compensation Act 1998 (1998 Act).
- You were employed by the business you've identified as your employer.
- The injury you're notifying us of occurred while you were working for the nominated employer.
- Your employment is a major contributing factor to the injury.
Normal benefits under the workers compensation legislation 1998 Act apply to claims under these conditions. There are heavy penalties for employers who fail to have a current workers insurance policy.
For further information contact us.
Ways to notify and contact your claims service provider
You can notify your claims service provider of an injury using our online form, or by phone, email or post. If you want to email or post your notification, you can download an Injured person lodgement form below.
All offices listed below are closed on public holidays.
Call: 133 365
Hours: 8:30am to 5pm, Monday to Friday
Call: 1300 130 664
Hours: 8.30am to 5pm, Monday to Friday
Call: 13 10 10
Hours: 8.30am to 5pm, Monday to Friday
Call: 139 723
Hours: 8.30am to 5pm, Monday to Friday
Need a mailing address?
You can post your completed lodgement form to:
Locked Bag 2099
North Ryde BC
Can I use icare's online injury notification form?
Yes, all claims service providers accept new injury notification using icare's online form.
Can I use icare's online injury notification form if I'm a NSW Government employee?
If you're employed by the NSW state government and have been injured at work, please do not use icare's online form. You will need to report your injury to your employer. This workers insurance process will be managed by your employer on your behalf.
What happens after I submit the form?
Please note that lodging an injury notification does not automatically confirm liability. However, once you submit the form, your claims service provider may have enough information to provide provisional support while liability is being determined.
Provisional support may entitle you to weekly compensation payments for up to 12 weeks, as well as medical treatment of up to $10,000 in total.
If there are services you may need whilst liability is being determined and you're unsure if you need pre-approval to access them, please don't hesitate to contact your claims service provider or us for further information.
How long does the form take to complete online?
The time it takes to lodge an injury notification online will depend on your circumstances and the amount of information you need to provide.
Generally speaking, a simple injury notification will take around 10 minutes to complete. If you have a lot of information to provide, including documents to upload, please allow around 20-30 minutes to complete the process.
You have a maximum of two hours to complete the form, after which, the session will time out and your information will be submitted.
If you're short on time, you can also provide minimum information in your injury notification and continue to provide information by phone later.
You're required to comply with requests for information within seven days. If you don't respond within this time, the claims service provider may discontinue your weekly payments.
How long will it take to assess the information I've provided?
Within three business days of reporting an injury, your claims service provider will have reviewed the information provided and will call you and your employer as required, to find out more about your progress, your injury, or if possible, provide an outcome on any information that's been given.
Within seven business days a full assessment will have occurred. In most cases, liability will have been determined and you will receive confirmation of the level of support available relative to the assessment. The claims service provider will contact you and your employer at this time.
How do I update an existing injury notification or claim a reimbursement?
EML and QBE – If your claims service provider is EML or QBE, and you’ve already notified them of an injury and have an injury notification number or claim number, you can update your claim online by providing additional documents.
Allianz and GIO – If your claims service provider is Allianz or GIO, and you lodged your claim after 1 October 2020, you can also update your claim online by providing additional documents.
If you lodged your claim with Allianz before 1 August 2020, or before your employer began using icare's system, please continue to provide updates to firstname.lastname@example.org
If you lodged your claim with GIO before 1 August 2020, or before your employer began using icare's system, please continue to provide updates to email@example.com
If you're unsure who may be looking after your claim, please feel free to contact us for advice.
Who will see the information I provide online?
Information provided through the injury notification form is covered by the icare privacy statement.
Once you submit the online form, your information will be sent to your employer's claims service provider and you’ll be sent an email confirming they have received your notification.