Contact us
Workers Compensation claim enquiry
Claim enquiries
For enquiries related to your claim, contact your Claim Service Provider.
To update your claim or request a reimbursement, you can upload supporting documents.
For general claim enquiries
Call: 13 77 22
Hours: 8:30am–5pm, Monday to Friday
Weekly payments reassessments
Did you receive weekly Workers Compensation payments after October 2012? You may be owed money and can have your payments reassessed.
Call: 13 77 22 8:30am–5pm, Monday to Friday
Hearing or speech impaired
icare mailing address
GPO Box 4052
Sydney NSW 2001
icare claims correspondence
Locked Bag 2099
North Ryde BC NSW 1670
Prefer to use the online web form to get in touch?
Claim Service Providers
If you are an employer, or an injured person with an enquiry about a Workers Compensation claim, contact your Claim Service Provider.
Allianz
Call: 133 259
Hours: 8:30am–5pm, Monday to Friday
Enquiries for claims lodged using icare’s platform:
alzclaims@workerscomp.nsw.gov.au
Enquiries for claims lodged not using icare’s platform:
firstreport@allianz.com.au
New claim notifications
Email: alznewclaims@workerscomp.nsw.gov.au
Web: Notify Allianz of an injury
DXC
Call: 139 392
Hours: 8:30am–5pm, Monday to Friday
Claim enquiries:
dxcclaims@workerscomp.nsw.gov.au
New claim notifications
Email: dxcnewclaims@workerscomp.nsw.gov.au
Web: Notify DXC of an injury
EML
Call: 133 365
Hours: 8:30am–5pm, Monday to Friday.
Claim enquiries:
emlclaims@workerscomp.nsw.gov.au
Enquiries for claims made before 4 February 2019:
wiclaims@eml.com.au
New claim notifications
Email: emlnewclaims@workerscomp.nsw.gov.au
Web: Notify EML of an injury
Gallagher Bassett
Call: 136 427
Hours: 8:30am–5pm, Monday to Friday
Claim enquiries:
gbsclaims@workerscomp.nsw.gov.au
New claim notifications
Email: gbsnewclaims@workerscomp.nsw.gov.au
Web: Notify Gallagher Bassett of an injury
GIO
Call: 13 10 10
Hours: 8:30am–5pm, Monday to Friday
Enquiries for claims lodged using icare’s platform:
gioclaims@workerscomp.nsw.gov.au
Enquiries for claims lodged not using icare’s platform:
wcclaimsnsw@gio.com.au
New claim notifications
Email: gionewclaims@workerscomp.nsw.gov.au
Web: Notify GIO of an injury
QBE
Call: 139 723
Hours: 8:30am–5pm, Monday to Friday
Claims enquiries:
qbeclaims@workerscomp.nsw.gov.au
New claim notifications
Email: qbenewclaims@workerscomp.nsw.gov.au
Web: Notify QBE of an injury
icare Claims Team
Call: 13 77 22
Hours: 8:30am–5pm, Monday to Friday
Claim enquiries:
icareclaims@workerscomp.nsw.gov.au
New claim notifications
Email: icarenewclaims@workerscomp.nsw.gov.au
Web: Notify the icare Claims Team of an injury
