Contact us

Workers Insurance claim enquiry

Claims enquiries

Call: 13 77 22

Hours: 8:30am–5pm, Monday to Friday

Add supporting documents to your claim:
Upload documents

To view all Claims Service Provider contact details:
Contact your Claim Service Provider

New claim notification

Call: 13 77 22

Hours: 8:30am–5pm, Monday to Friday 

Web: Workers Insurance Portal

Weekly payments reassessments

Did you receive weekly workers compensation payments after October 2012? You may be owed money and can have your payments reassessed.

Do I need a reassessment? 

Reassessment FAQ

Call: 13 77 22 8:30am–5pm, Monday to Friday

Hearing or speech impaired

National Relay Service users can be connected to any of our telephone numbers.
Contact 13 36 77 for Telephone Typewriter (TTY) or 1300 555 727 for Speak and Listen and ask for icare on 13 77 22.

Locate us

Sydney
321 Kent St
Sydney NSW 2000

Parramatta
56 Station Street East
Parramatta NSW 2150

Newcastle
Level 6, 18 Honeysuckle Drive
Newcastle NSW 2300

icare mailing address

icare general enquiries
GPO Box 4052
Sydney NSW 2001

icare claims correspondence
Locked Bag 2099
North Ryde BC NSW 1670

Prefer to use the online web form to get in touch?


Claims Service Providers

Allianz

Call: 133 259
Hours: 8:30am–5pm, Monday to Friday

Enquiries for claims lodged using icare’s platform:
alzclaims@workerscomp.nsw.gov.au

Enquiries for claims lodged not using icare’s platform: 
firstreport@allianz.com.au

New claim notifications
Email: alznewclaims@workerscomp.nsw.gov.au
Web: Notify Allianz of an injury


DXC

Call: 139 392
Hours: 8:30am–5pm, Monday to Friday


EML

Call: 133 365
Hours: 8:30am–5pm, Monday to Friday.

Claim enquiries:
emlclaims@workerscomp.nsw.gov.au

Enquiries for claims made before 4 February 2019:
wiclaims@eml.com.au

New claim notifications
Email: emlnewclaims@workerscomp.nsw.gov.au
Web: Notify EML of an injury


Gallagher Bassett

Call: 136 427
Hours: 8:30am–5pm, Monday to Friday


GIO

Call: 13 10 10
Hours: 8:30am–5pm, Monday to Friday

Enquiries for claims lodged using icare’s platform:
gioclaims@workerscomp.nsw.gov.au

Enquiries for claims lodged not using icare’s platform:
wcclaimsnsw@gio.com.au

New claim notifications
Email: gionewclaims@workerscomp.nsw.gov.au
Web: Notify GIO of an injury


QBE

Call: 139 723
Hours: 8:30am–5pm, Monday to Friday


icare Claims Team

Call: 13 77 22
Hours: 8:30am–5pm, Monday to Friday