Feedback and complaints: Employer Engagement

Let's talk about it.

If you're unhappy about something or wish to make a complaint about your Workers Compensation Claims Service Provider, talk to your Employer Engagement contact. They may be able to rectify your concerns immediately.

If you'd prefer, you can also use the complaints form, phone or post using the details below:

Phone: 13 44 22

Mail:
icare General Enquiries
GPO Box 4052
Sydney NSW 2001

Feedback and complaints form

What help can I get to make a complaint?

Your family member, friend or representative can talk to us on your behalf.

You can also make a complaint in your preferred language. Let us know if you'd like to use an interpreter to speak to us or if you'd like any documents translated. You can also call Associated Translators and Linguists on (02) 9231 3288.
When will you respond to my complaint?

We aim to resolve your complaint within five business days of receipt but if it's complex or we need more information from you, we'll provide you with the outcome within 21 business days.

You can also give anonymous feedback; however, we won't be able to tell you the outcome of any action we have taken.
Who should I contact if I’m still unhappy?
If you feel we haven't sufficiently or fairly managed your complaint, you can take your complaint to the State Insurance Regulatory Authority (SIRA).

State Insurance Regulatory Authority
- Phone: 13SIRA (13 74 72)
- Email: contact@sira.nsw.gov.au
- Website: State Insurance Regulatory Authority

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Feedback and complaints form

State Insurance Regulatory Authority