Feedback and complaints: Dust Diseases Care

Let's talk about it.

If you're unhappy about something or wish to make a complaint, talk to your Dust Diseases Care contact. They may be able to rectify your concerns immediately.

If you'd prefer, you can also use the complaints form, phone, post or email us using the details below:

Phone: 02 8223 6600 or 1800 550 027

Email: DDCenquiries@icare.nsw.gov.au

Mail:
Dust Diseases Care
GPO Box 5323
Sydney NSW 2001

Feedback and complaints form

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  • What help can I get to make a complaint?

    Your family member, friend or representative can talk to us on your behalf.

    You can also make a complaint in your preferred language. Let us know if you'd like to use an interpreter to speak to us or if you'd like any documents translated. You can also call Associated Translators and Linguists on (02) 9231 3288.

  • When will you respond to my complaint?

    We will contact you within two business days of receiving your complaint. If we need more time to resolve your complaint, we'll explain why and will keep you informed of our progress along the way.

    You can also give anonymous feedback; however, we won't be able to tell you the outcome of any action we have taken.

  • Who should I contact if I’m still unhappy?

    If you are not happy with the outcome of your complaint you can:

    • ask your icare Dust Diseases Care case manager to refer you to a senior Dust Diseases Care representative, or
    • contact the Scheme Integration and Resolution team by:

    NSW Ombudsman

    You can also contact the NSW Ombudsman if you are not satisfied with how icare is managing your complaint.

    The NSW Ombudsman is independent and impartial. Its role is to make sure NSW agencies, including icare, are doing their jobs properly and meet their responsibilities to the community. You can contact the NSW Ombudsman directly at: 

    Health Care Complaints Commission

    If you have a complaint about an individual doctor or the clinical staff within our Lung Screening service, you can contact the Health Care Complaints Commission who investigates complaints about health service providers.

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