1. Our Commitment to You

    Guidelines PDF [57 KB]

    Find out how we're committed to continuing our focus to provide high quality standards of service and value for all policy holders...

  2. Telehealth information for participants, workers and clients

    Information PDF [80 KB]

    Information for participants, workers and clients in Lifetime Care, Workers Care and CTP Care on using telehealth services when working with service providers...

  3. Social distancing information for attendant care services

    Information PDF [73 KB]

    Find out more information about COVID-19 and how Government restrictions may impact your activities and the attendant care services you receive...

  4. Guide to completing a Care Needs Review report

    Information PDF [0.2 MB]

    Information to assist service providers/case managers to complete a Care Needs Review Report...

  5. Guide to completing a Care Needs Assessment Report

    Information PDF [0.2 MB]

    Information to assist care needs assessors to complete a Care Needs Assessment Report...

  6. Travel log – Lifetime Care, Workers Care and CTP Care (PDF)

    Forms PDF [0.1 MB]

    Participants, workers and clients in Lifetime Care, Workers Care and CTP Care use this form to record kilometres travelled to and from approved treatment and care services...

  7. Shine Summer 2018

    Stories PDF [1.5 MB]

    Shine is a biannual magazine that shares stories, ideas and news across Lifetime Care and Workers Care...

  8. Building Capability and Safeguarding Policy

    Policies PDF [0.3 MB]

    This Policy outlines icare’s approach to building capability, risk enablement, and safeguarding for people in Lifetime Care, Workers Care, CTP Care and Dust Diseases Care...

  9. Restrictive Practices - Attendant Care Provider Practice Guide

    Guidelines PDF [0.2 MB]

    This guide provides information to support attendant care providers to understand and implement the requirements of icare's Restrictive Practices Policy...

  10. Health Literacy Framework diagram

    Information PDF [75 KB]

    The icare Health Literacy Framework identifies key aspects of the work and systems developed by icare's lifetime schemes that impact health literacy...