1. Grief support following a workplace death

    Guidelines PDF [1.1 MB]

    Download the icare Grief support pack to find out more information about counselling and other support services...

  2. Feedback and complaints

    Information

    If you're unhappy about an experience you've had with us, we want to hear about it...

  3. Volunteering injuries

    Information

    If you’re a volunteer with a state government agency that we cover, you may be entitled to workers compensation...

  4. Statement of Business Ethics

    Information

    This Statement of Business Ethics sets out the expectations and commitments of icare when working with our suppliers, commercial partners, and contractors (collectively referred to as ‘suppliers’)...

  5. Feedback and complaints: Insurance for NSW

    Information

    If you're unhappy about something or wish to make a complaint, talk to your Insurance for NSW contact. They may be able to rectify your concerns immediately...

  6. Agency Information Guide

    Information PDF [0.5 MB]

    The Government Information (Public Access) Act 2009 (NSW) (the GIPA Act) provides members of the public with a right of access to government information. This Agency Information Guide (AIG) has been...

  7. General Lines and HBCF Claims Service Provider Contract - Executed- Redacted

    Information PDF [2.9 MB]

    General Lines and HBCF Claim Service Provider Formal Instrument Agreement...

  8. icare response to Law and Justice Committee dated 30 November 2021

    Reports PDF [0.6 MB]

    Update in response to recommendation 7 standing committee on law and justice report...

  9. Independent review of icare's Improvement Program

    Reports PDF [0.5 MB]

    Interim Establishment Report detailing the progress in addressing the McDougall and GAC recommendations prepared by Promontory Australia...

  10. Applications open for icare's 2017 CASE Awards

    Article PDF [0.2 MB]

    John Nagle announces applications are open for icare's 2017 Care & Service Excellence (CASE) Awards. Find out how you can apply...