Statement of Business Ethics

This Statement of Business Ethics sets out the expectations and commitments of icare when working with our suppliers, commercial partners, and contractors (collectively referred to as ‘suppliers’). 

We rely on our suppliers to adhere to the same values and standards of ethical behaviour when providing services to us or on our behalf. Together, we make the complex simple so that our schemes deliver better outcomes for people and communities.

This statement should be read in conjunction with the NSW Government Supplier Code of Conduct (Code).

Our Values

Guiding principles

icare prides itself on being a transparent and ethically minded government organisation. We adhere to the NSW Government Procurement Policy Framework and are guided by the following principles when selecting our suppliers.

Value for money

We safeguard the resources of government by ensuring value for money and that the goods and services that we procure give us the best commercial and social outcomes. We select suppliers who can offer us the best value for money with a balanced view of factors including quality, whole-of-life costs, reliability, and timeliness.

Probity and fairness

We conduct our procurement and general business with integrity and transparency. We require the disclosure of conflicts of interest, and we provide equal opportunities to people we hire and the suppliers we engage.

Confidentiality and privacy

We are committed to protecting the privacy of those we serve and to keep information, including personal and health information, secure and confidential. We will select suppliers who value the same levels of confidentiality and privacy we do and have adequate information security measures in place.

Fraud prevention

We manage public funds judiciously and responsibly. For good governance, our procurement lifecycle is established with effective controls to prevent and detect fraud, and we encourage employees and contractors to speak-up and report any wrongdoing.

Health and safety

We care about the safety and wellbeing of all workers, so we take all necessary measures to ensure that our employees and suppliers conduct their work safely during their engagement with us. We want to engage with suppliers who have the same commitment to health and safety.

Respect for human rights

We are committed to complying with the NSW Modern Slavery Act 2018. We are implementing various methods to uncover and address any incidence of modern slavery within our supply chains. We welcome suppliers who are willing to work with us and have shared accountability in addressing modern slavery.

We are committed to the highest ethical standards

At icare, we are aligned with a whole of government commitment to upholding the highest ethical standards. In addition to the expectations outlined in the Code, suppliers of goods and services to icare can expect we will:

  • Comply with applicable laws, regulations, policies, procedures, and good business practices
  • Demonstrate fairness and transparency in our dealings with individuals and organisations
  • Encourage fair and open competition while seeking value for money and innovative solutions
  • Disclose any perceived or actual conflicts of interest
  • Adopt simplified processes whenever possible to make it easy to do business with us
  • Publish details of new contracts, any significant variations to contracts, and details of contract deliverables, where required under the Government Information (Public Access) Act 2009 (NSW)
  • Not seek, or accept, any financial or non-financial incentives/benefits from potential, current, or past suppliers
  • Respond to reasonable requests for advice and information, including tender debriefings
  • Pay our suppliers on time
  • Comply with audit or GIPA requests as applicable
  • Address and investigate complaints in a timely manner

    What we expect of our suppliers and their supply chains

    In addition to the expectations outlined in the Code, suppliers of goods and services to icare must:

    • Comply with all applicable laws, regulations, policies and procedures
    • Ensure contractors and third parties acting on your behalf comply with the Code, this Statement of Business Ethics and all applicable laws, regulations, policies and procedures
    • Act with integrity and openness and conduct your business in an ethical and safe manner
    • Disclose any perceived, apparent or actual conflicts of interest
    • Take all reasonable measures to protect our information and the personal and health information of those we serve and cooperate fully with us in the event of any data breach
    • Disclose any allegations or ongoing investigations in relation to fraud, corruption, unethical practices or serious wrongdoing
    • Do not discuss or disclose dealings with icare to the media or general public without approval
    • Pay your suppliers and contractors on time
    • Do not offer icare employees or contractors any financial or non-financial incentives/benefits or secondary private employment
    • Respond to reasonable requests for advice and information and cooperate fully with any reviews or investigations.

    Consequences of non-compliance

    Suppliers should be aware that non-compliance with stated ethical requirements when doing business with icare, as well as demonstrated corrupt or unethical conduct, could lead to the implications specified in the Code.

    If you are concerned about a possible breach of the Code and/or icare’s Statement of Business Ethics, this can be directed to our Chief Procurement Officer or icare’s Speak Up Hotline:

    Chief Procurement Officer
    Insurance & Care NSW
    321 Kent Street, Sydney NSW 2000

    Speak Up Hotline

    Phone: 1800 950 625



    Mail: PO Box 895, Darlinghurst NSW 1300

    If you are concerned about any conduct that may involve fraud, corrupt conduct, maladministration, or serious and substantial waste of public funds, this can be reported via one of the external channels referred to in the Code.