Insurance for NSW portal access and login help

1. On the Portal login page, click Forgot your password?
2. Enter the email address you use to log in.
3. Answer the secret question you set up when you first logged in.
4. Follow the steps on screen to create a new password.

If you still need help, email insurancefornsw@icare.nsw.gov.au.

If you get it wrong five times, your account locks for security. To unlock it, email insurancefornsw@icare.nsw.gov.au and include:

• your full name
• your organisation
• the email address you use to log in.

Our support team will check your details and help you reset your password.

This usually means your account is locked for security. To fix it, email insurancefornsw@icare.nsw.gov.au with:

• your full name
• your agency or organisation
• the email address you use to log in.

We'll verify your information and unlock your account as soon as we can. 

1. Check your details – make sure your email address and password are correct.
2. Reset your password – click Forgot your password? on the login screen and follow the steps.

If you've logged in successfully in the last six months and still can't get in, email insurancefornsw@icare.nsw.gov.au.

If you're not sure you have an account, fill in the Portal access request form:

• Choose General for Risk Education Express access
• Choose Other for reporting, claims management or other applications.

1. Clear your browser cache and cookies (follow the steps in this article).
2. Try a different browser or open the Portal in private/incognito mode.

Still stuck? Email insurancefornsw@icare.nsw.gov.au with:

• a brief description (for example, spinning circle, page refresh)
• the browser and version you're using.

The Portal works best in Chromium-based browsers. We recommend Microsoft Edge or Google Chrome.

1. Check all required fields – fill in every field and use your exact NSW Government email address.
2. Tick the declaration box to accept the Privacy Policy and Terms & Conditions.

If you still see an “invalid data” error, your email domain may not be authorised. Email insurancefornsw@icare.nsw.gov.au and tell us the address you're trying to register. We'll help you sort it out. 

1. Try different name versions (avoid acronyms). For example, search Insurance and Care (icare) NSW rather than just “icare”.
2. If your organisation is new, it may not be in our system yet. Please contact your icare Client Engagement Manager for an update.

Still can't find it? Email insurancefornsw@icare.nsw.gov.au for help.

That “X” is just a clear button. Click it if you want to remove your choice and pick a different organisation.

You should get a verification link straight away.

1. Check your inbox, junk and spam folders.
2. Wait 10–15 minutes in case of a delay.

If you still haven’t got it, email insurancefornsw@icare.nsw.gov.au with:

• your full name
• your organisation
• the email address you used.

We'll investigate and resend the link.

You should get your username and a link to set your password within five minutes.

1. Check your inbox, junk and spam.
2. Wait up to five minutes for delivery.  

If you still haven't received them, email insurancefornsw@icare.nsw.gov.au and include:

• your full name
• your organisation
• the email address you used.

We'll follow up promptly.

The Insurance for NSW Portal is only for NSW Government employees. Private businesses or policy holders with the Nominal Insurer should use the Workers Compensation Claims Portal.