Agency Information Guide
The Government Information (Public Access) Act 2009 (NSW) (the GIPA Act) provides members of the public with a right of access to government information. This Agency Information Guide (AIG) has been...
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icare response to Law and Justice Committee dated 30 November 2021
Update in response to recommendation 7 standing committee on law and justice report...
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Independent review of icare's Improvement Program
Interim Establishment Report detailing the progress in addressing the McDougall and GAC recommendations prepared by Promontory Australia...
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Mark Goodsell appointed to icare Board
icare Chair John Robertson has announced the appointment of Mr Mark Goodsell to the icare Board, following the retirement of Ms Lisa McIntyre as a non-executive director...
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Our story
We’re changing the way people think about insurance and care. We also insure more than 284,000 NSW employers and their 3.4 million employees...
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Our commitment to you
Changing the way people think about insurance and care services for the businesses, people and communities we protect...
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Customer Advocate
Your Customer Advocate is here to be your voice within icare, helping deliver fair customer outcomes for you, our customer...
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Publications
icare produces a range of publications that demonstrates our values. Download our publications for more information...
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icare customer experience
We use a range of metrics, including Customer Satisfaction (CSAT), to understand how we can improve our customer experience...
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Our strategy
Our focus is on building on the strong foundations we established by redesigning what we do and how we do it to put our customers at the centre. Our purpose is to protect, insure and care for the...
