Our strategy

We care for the people of NSW, building confidence and trust so our communities can thrive.

We provide care and support to businesses, government agencies, builders, homeowners, and those injured on NSW roads or in the workplace. Our purpose is to care for the people of NSW, building confidence and trust so our communities can thrive.

Purpose

We care for the people of NSW, building confidence and trust so our communities can thrive.

Vision

We make the complex simple to deliver better outcomes to those we serve.

Strategic priorities

  1. Provide fair and empathetic service in all our interactions
  2. Enhance experiences using digital and data
  3. Drive better performance through all our partnerships
  4. Be efficient, effective and focus on what matters
  5. Strengthen our culture of collaboration, growth and achievement

Our values

Together

We are at our best when we work together, support one another and celebrate each other's achievements.

Ownership

We are accountable for the outcomes we deliver today and in the long term.

Driven

We have the courage to set challenging goals, see them through and make a difference.

Curious

We are inquisitive and open to ideas, learning from successes and failures to drive constant improvement.

Passionate

We are passionate about putting ourselves in the shoes of those we serve.