Our strategy

We care for the people of NSW, building confidence and trust so our communities can thrive.

We make the complex simple so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

The people we serve include more than 320,000 NSW employers and their more than three million employees, whether operating towering cranes on major building projects, teaching our kids or transporting goods from Bankstown to Broken Hill. We support about 65,000 injured workers get back to work every year.

We provide critical support for more than 1,500 Lifetime Care and 340 Workers Care participants, as well as more than 5,700 people with a dust disease and their dependants. We also ensure 70,000 homeowners can complete their homes or renovations when their builder cannot. And of course, we support government agencies to rebuild and repair schools, hospitals roads and other vital infrastructure when the state experiences a natural disaster or catastrophe such as a bushfire, flood or storm. 

Purpose

We care for the people of NSW, building confidence and trust so our communities can thrive.

Vision

We make the complex simple so our schemes deliver better outcomes for people and communities.

Strategic imperatives

  1. Simplify our processes and interactions to deliver better outcomes for customers.
  2. Make our information accessible and available to improve understanding and decision making for our ecosystem.
  3. Elevate performance of service providers to drive improved outcomes for customers.
  4. Focus the corporate centre to better enable the schemes.
  5. Foster an open, constructive and accountable culture.

Our values

Together

We are at our best when we work together, support one another and celebrate each other's achievements.

Ownership

We are accountable for the outcomes we deliver today and in the long term.

Driven

We have the courage to set challenging goals, see them through and make a difference.

Curious

We are inquisitive and open to ideas, learning from successes and failures to drive constant improvement.

Passionate

We are passionate about putting ourselves in the shoes of those we serve.