1. Our Commitment to You

    Guidelines PDF [57 KB]

    Find out how we're committed to continuing our focus to provide high quality standards of service and value for all policy holders...

  2. icare response to the Customer Advocate's HBCF Review report

    Reports PDF [0.1 MB]

    Learn icare management's responses to the Customer Advocate's HBCF homeowner and builder customer experience review recommendations...

  3. Independent review of icare's Improvement Program

    Reports PDF [0.5 MB]

    Interim Establishment Report detailing the progress in addressing the McDougall and GAC recommendations prepared by Promontory Australia...

  4. icare response to Law and Justice Committee dated 30 November 2021

    Reports PDF [0.6 MB]

    Update in response to recommendation 7 standing committee on law and justice report...

  5. General Lines and HBCF Claims Service Provider Contract - Executed- Redacted

    Information PDF [2.9 MB]

    General Lines and HBCF Claim Service Provider Formal Instrument Agreement...

  6. Auto Assessment Eligibility Application Form

    Forms PDF [0.2 MB]

    Builder Application for Automated Scorecard Review of HBC Insurance Eligibility...

  7. BCRP Quotation request form

    Forms PDF [0.1 MB]

    This form should be completed where a builder requires a quotation to participate in the Building Contract Review Program (BCRP) in order to comply with their conditions of eligibility for obtaining...

  8. BCRP complaint and dispute handling procedure

    Tools PDF [0.2 MB]

    A detailed guideline for the handling of complaints and disputes in relation to service standards, conduct or alleged breaches of the BCRP Agreement by the BCRP service providers...

  9. BCRP Component 5 - Final Report

    Forms PDF [0.1 MB]

    This report is to be prepared by the Building Contract Review Program (BCRP) service provider on completion by the builder of the project in the BCRP...

  10. BCRP Incomplete/Project Commenced Notice

    Forms PDF [0.1 MB]

    This form is to be completed by a Building Contract Review Program (BCRP) service provider where a builder has elected to participate in the BCRP for a building contract requiring BCRP participation...