Ongoing communication

We understand that lodging a claim after your injury can lead to temporary changes in both your professional and personal life and this can be both confronting and confusing.

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Regular check-ins

Your claims and treating parties want your recovery to run as smoothly as possible. For this to occur, it's important for all parties to communicate and be transparent.

There may be times during a claim where you feel that you may need a support person to communicate on your behalf. For this to occur, you will need to provide your case manager with written confirmation.

Throughout the life of your claim, your case manager will need to stay in regular contact with you to check in on how you're going with your recovery, treatment and return to work efforts.

Likewise, your employer (where appropriate) may also call you regularly to check in.

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Set up a communication plan

It may be appropriate for yourself and your support team to set up a communication plan that includes:

  • how often you would like to be contacted by your case manager and employer (if appropriate)
  • whether you have a preferred day and time for the call
  • whether you would like to be kept updated with work-related topics (such as a brief overview of how the team is tracking, or community announcements in the workplace such as births, marriages etc.)
  • Your preferred communication method: phone call, video chat, email, face-to-face meeting (please note, your case manager may not be able to accommodate video chat or face-to-face meetings)
  • do you want your injury to be disclosed to your immediate work team? If so, how much?

This plan can be flexible and change with your needs and as your claim progresses.

For example, at the start of your claim you may feel that you would like frequent phone contact from your case manager to discuss your claim and how you are tracking. However, as you start to recover and return to work, you may request phone contact at a lesser frequency.

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