Guidelines and policies

Our legislation, guidelines and policies provide the governing framework that determine how we make decisions.

We seek to change the way people think about insurance and care by providing world class services to people, businesses and communities. What we do and how we operate as a business is framed by government legislation, guidelines and policies.

Lifetime Care and Support Guidelines and Policies

The Lifetime Care and Support Scheme pays for treatment, rehabilitation and care for people who have been severely injured in a motor accident in NSW.

Using the Lifetime Care and Support Guidelines

The Lifetime Care and Support Guidelines are issued under the Motor Accidents (Lifetime Care and Support) Act 2006 and provide information about:

  • eligibility for the Scheme, and how decisions are made about eligibility
  • how we make decisions
  • services, and requests for services.

Service providers should refer to the Guidelines when completing requests for services. We've also developed the Companions to the Lifetime Care and Support Guidelines 2018 (the Companions). The Companions are a plain English version of the Guidelines to make them more accessible.

Guidance on the support needs of adults with spinal cord injury

The guidance is a best practice tool to inform and guide people involved in making decisions around why a person with a spinal cord injury needs assistance from support workers. The guidance can be used by people with spinal cord injury; their families and carers; health and rehabilitation professionals; attendant care providers; support workers; and organisations that make funding decisions relating to services and support. The guidance includes a decision-making framework, information and resources.

Neuropsychological assessment guidelines

The Neuropsychological assessment of children and adults with traumatic brain injury: Guidelines for the NSW Compulsory Third Party Scheme and the Lifetime Care and Support Scheme 2013, have been developed to provide information on the assessment and reporting of neuropsychological impairment following traumatic brain injury sustained in a motor accident.

Related information:

Wheelchair guidelines

Guidelines and policies for the prescription of wheelchairs and mobility scooters.

Capital management policy

Capital Management Policy

Capital is core to the financial strength and long-term sustainability of the Lifetime Care and Support Scheme (the Scheme). Capital management is an integral part of icare’s risk management framework.

One of the key objectives of the Scheme is to have sufficient capital to meet its obligations to its participants, even under adverse conditions. This policy will be a central component of icare’s Internal Capital Adequacy Assessment Process (ICAAP) once it is developed. This policy applies to the Lifetime Care and Support Scheme (the Scheme) and its current and future capital position.

ACT Lifetime Care and Support Guidelines

We have an agreement with the ACT Commissioner to pay for reasonable and necessary treatment, rehabilitation and care services for participants on behalf of the ACT Lifetime Care and Support Scheme.

We use the ACT Lifetime Care and Support Guidelines to make these decisions which are issued under ACT legislation. Information about the ACT Lifetime Care and Support Scheme can be found at the ACT Treasury website.

Additional information: