Why is this happening?
Visit the Insurance for NSW portal login page. You will need to request individual access if you do not have an account.
How do I get my individual login details to the CRIF?
You can request access by going on the portal request access page. Select the "Other" access level and scroll down to download the "icare Insurance for NSW Portal access form". Complete the form (make sure to select the "CRIF access" option) and email the completed form to insuranceforNSW@icare.nsw.gov.au. The CRIF team will review your request, and if approved you will receive an email from the CRIF team with your login details in 3-5 business days.
I have my individual login, can I see all transactions completed in my agency or only my transactions?
You will have an agency wide view of all the policies users have taken out against your agency. If you belong to a government entity at a cluster level, you will only be able to view policies taken out against your cluster only.
I have my individual login, can I see all transactions completed by my agency or only my transactions within the notification screen?
The notification screen is personalised for you. It will only show 'In progress and Completed' transactions that have been initialised by you within your active session. Once you log out, the notifications screen is reset.
I'm locked out of my account what do I do?
You can contact the portal support team via email at insuranceforNSW@icare.nsw.gov.au with a request to reset your account.
What is the new bell icon (and what does it do)?
The new bell icon displays your two most recent notifications for completed/in-progress transactions.
Login and user access
I need help completing transactions in CRIF
You can download our User Guide for more information, and includes step by step instructions for completing your CRIF transactions.
My Notification screen is empty, how do I view my earlier transactions?
If you have started a new session (logged out and logged back in) your notification screen will be empty.
Please use the search function to locate your transactions. Both the notification screen and the bell icon will only display transactions from your most recent session.
My policy documents are taking a while to download, is there another way for me to collect my policy documents?
You may experience a delay in policy documents downloading, please allow a few moments for this to appear in your session. If you are processing a high volume of policy documents and/or require them urgently, you can contact the CRIF team directly for assistance.
My Quote/bind transactions are taking a while to process
If you are experiencing delays in your quote/bind transactions, you can either wait for the transaction to finish on the main screen or click on the 'notifications page' hyperlink to be notified when your transaction has finalised.
You will get a notification via the bell icon when your transaction is completed.
How can I find a policy in the portal?
Agencies can search for all quotes and bound policies in the “search” function. You will be able to view all open, in progress and closed policies in the portal for your agency.
Can I do multiple transactions on the portal or do I have to finish one then start the other?
Multiple transactions can be done on the CRIF portal at the same time. You can close any transaction once the details have been received and then review it from the notification page once completed.
How do I make changes to an active CRIF policy?
Users can endorse an active policy by searching for the policy and clicking the “review or request changes to this policy” on the policy information page. You can find out more about how to update this on the CRIF User Guide.
How do I know when my transactions have been completed?
On the notifications page, all completed transactions will be marked as completed. Additionally, a notification bell icon at the top of the page will show your two most recent transactions along with their status.
Why has my policy been referred to the CRIF team?
Policies will be referred to the CRIF team when the dimensions for the policy exceeds the allowable parameters. When this occurs, the CRIF team will review your policy for further assessment and will be in touch to determine additional requirements from your agency to complete the policy request.
Why do we need to provide a project contact?
The project contact is the primary contact for the CRIF team in case there are emergency or immediate actions required in relation to your policy, such as a third party loss claim or if there is additional information required from the CRIF team or our reinsurers.
What if I have a policy that is over $100 million and above?
Policies that are over $100 million will still need to go through icare. Agencies are requested to contact the CRIF team directly for projects that are over $100 million.
Are there any changes to the incident submission process?
There are no changes to the incident submission process. All claims will continue to go through Gallagher Bassett, there is no reservation for claims on the CRIF portal.
Why do I have more than one invoice if I have endorsed a policy?
Endorsement invoices reflect only the additional premium to be paid and not the full invoice amount.
If I make adjustments or updates to my policy, will my policy documents update to reflect that?
ll the policy wording will remain the same on the documents as per the original agreement. The portal will provide updated certificates of currencies as well as endorsement documents which will outline all the changes that were made to the policy. The new documents will sit on top of your original policy document.
Completing transactions in CRIF
Can I pay my invoice with a credit card?
Currently, agencies are unable to pay their invoices with a credit card. Agencies are required to set up a direct transfer account with CRIF to pay their invoices.
When I process the payment, I receive an error stating that icare's ABN number is too long, how do I enter it?
When paying the invoice, enter the ABN number as 97 369 689 650. When you pay your CRIF invoice, you will see that the ABN is displayed as: 97 369 689 650 016. Insurance for New South Wales operates under the ATO branching. The 016 refers to the CRIF Branch. The 016 allows us to separate ourselves from the different funds under Insurance for New South Wales such as the Treasury Managed Fund (TMF) and Home Building Construction Fund.
What are the new CRIF bank account details?
New policies taken out with the CRIF will need to be paid to the new CRIF bank account details. All policies taken out after the 3 September will need to be paid into the account listed below:
Account Name: CRIF
Account Number: 179475
I have two bank accounts for CRIF, which one do I use to pay my invoice?
When paying invoices, ensure that you check bank account details listed on the invoice, and use that account to pay the invoice.
As we migrated existing and open policies to the new CRIF portal from CEECAT, open policies that were created in the CEECAT platform prior to 3 September will have the previous bank account listed. As such, they would need to be paid against the old bank account.