icare Indexation Payments

Secure payments for injured workers who may be affected by underpayment.

Digital Payments only

From 1 July 2024, we're making changes to how we pay our claims.

To better support those we serve with faster payments, we are moving to Digital Payments (EFT), meaning Cheques will no longer be issued.

To update us with your EFT/Bank Details, please complete the form and return it to your Claims Service Provider or contact us on 13 17 22 between 8.30am - 5.00pm, Monday to Friday for support.

icare undertakes a regular process to proactively monitor the accuracy of injured workers’ weekly payments. Through this process, icare has identified potential discrepancies in some claims lodged on or after October 2019, which may have led to underpayments for some injured workers.

Read our most recent update about this work including Indexation payment FAQs.   

About the indexation payments program

icare determines compensation payments based on an average of gross (pre-tax) weekly earnings over the 52 weeks before an injury. This is known as the pre-injury average weekly earnings (PIAWE). Some historic PIAWE payments may not have been adjusted to account for inflation. This adjustment is known as indexation.

By law, every injured worker receiving weekly benefits is entitled to an indexed adjustment to their weekly PIAWE payment each April and October.

Current remediation work

From March 2024, icare will be contacting workers who may qualify for an additional payment on their workers compensation claim lodged on or after October 2019 to 2023.

What you can do now

If you have been injured at work and you receive an email from icare, you may be owed a payment in relation to your workers compensation claim. Please make sure you register with icare by 7 June 2024, following the instructions in your email, to receive the payment.

Privacy and security concerns

Data shared with icare

icare collects personal and health information for the purpose of processing workers' compensation claims and complying with relevant laws and regulations. We handle personal and health information in accordance with privacy laws.

We will not disclose personal or health information, unless we have consent, or we are authorised or required to do so by law. Our Privacy Statement describes when this might occur.   

For more information about how we manage personal and health information, how you can access or amend the personal information we hold about you, and who to contact if you have a privacy enquiry or complaint, please see our Privacy Statement.

How to check whether an email is a scam

To help protect your identity and stay safe online, check that the notifications you receive from icare match the description below:

  • icare will send you an email at the address you had on file from the time your claim was closed.
  • The icare indexation payment offer relates to a workplace injury that you notified between 2019 and 2023.
  • Emails from icare will only ask you to reply with your personal information if we require additional information after you have registered via the link. 
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