icare remediation payments update
icare is working to process payments securely and efficiently for injured workers who may be affected by an underpayment due to indexation not being applied correctly.
Digital Payments only
From 1 July 2024, we're making changes to how we pay our claims.
To better support those we serve with faster payments, we are moving to Digital Payments (EFT), meaning Cheques will no longer be issued.
To update us with your EFT/Bank Details, please complete the form and return it to your Claims Service Provider or contact us on 13 77 22 between 8.30am - 5.00pm, Monday to Friday for support.
icare undertakes a regular process to proactively monitor the accuracy of injured workers’ weekly payments. Through this process, icare has identified potential discrepancies in some claims lodged on or after October 2019, which may have led to underpayments for some injured workers.
Read our most recent update about this work including Indexation payment FAQs.
About the indexation payments program
icare determines compensation payments based on an average of gross (pre-tax) weekly earnings over the 52 weeks before an injury. This is known as the pre-injury average weekly earnings (PIAWE). Some historic PIAWE payments may not have been adjusted to account for inflation. This adjustment is known as indexation.
By law, every injured worker receiving weekly benefits is entitled to an indexed adjustment to their weekly PIAWE payment each April and October.
Registrations for the indexation payments program campaign closed Friday 7 June 2024.
What you can do now
- If you have not applied for the payment yet, do not worry! We understand life gets busy sometimes.
- You can still contact your Claim Service Provider as mentioned on the email or in the letter to apply for the payment offer.
Please note that any application received after Friday 7 June 2024 may be subject to further review which in turn may impact the amount paid and the time it takes to make the payment.
- If you have already registered with or have applied to icare to claim the payment, you can find out about your registration or application by following the instructions you received from icare.
If you have any ongoing questions in relation to your PIAWE and weekly entitlements, please get in touch with your Claim Service Provider.
Privacy and security concerns
Data shared with icare
icare collects personal and health information for the purpose of processing workers' compensation claims and complying with relevant laws and regulations. We handle personal and health information in accordance with privacy laws.
We will not disclose personal or health information, unless we have consent, or we are authorised or required to do so by law. Our Privacy Statement describes when this might occur.
For more information about how we manage personal and health information, how you can access or amend the personal information we hold about you, and who to contact if you have a privacy enquiry or complaint, please see our Privacy Statement.
How to check whether an email is a scam
To help protect your identity and stay safe online, check that the notifications you receive from icare match the description below:
- icare will send you an email at the address you have on file from the time your claim was closed.
- The icare indexation remediation program offer relates to a workplace injury that you notified your insurer between the 2019-2023 timeframe.
- Emails from icare will only ask you to reply with your personal information if we need additional material after you have registered via the link.
