Claiming out of pocket expenses
If you’re a Lifetime Care participant, worker in the Workers Care Program or client in CTP Care, we can reimburse you for approved services and treatment.
Digital Payments only
From 1 July 2024, we're making changes to how we pay our claims.
To better support those we serve with faster payments, we are moving to Digital Payments (EFT), meaning Cheques will no longer be issued.
To update us with your EFT/Bank Details, please complete the form and return it to your Claims Service Provider or contact us on 13 17 22 between 8.30am - 5.00pm, Monday to Friday for support.
We prefer service providers to invoice us directly for your treatment and services, but we understand this isn’t always possible.
We can reimburse you for approved treatment and rehabilitation services that you have paid for yourself.
You can make a claim for reimbursement by sending us an expense claim form or having someone else send it on your behalf. Your icare contact can provide you with a copy of the form, or you can download one below.
Before you make any payments, you should check that the expenses can be reimbursed and seek verbal approval before paying if possible.
There are exceptional circumstances where obtaining approval beforehand is not possible, such as a medical appointment at short notice. If this happens, talk to your icare contact as soon as possible.
Expense claim forms
To make a claim for reimbursement you must submit an expense claim form. If the expense is related to your injury and meets reasonable and necessary or reasonably necessary criteria, dependent on which scheme or program you belong to, we will reimburse you.- Expenses you can claim
- What to include
- Submitting your form
- Next steps
Making an expense claim
Related downloads
- EFT details form (Word) 0.16 MB(docx)
- EFT details form (PDF) 0.07 MB(pdf)
- Expense claim form (Word) 0.17 MB(docx)
- Expense claim form (PDF) 0.16 MB(pdf)
- Completing an expense claim form 0.13 MB(pdf)
- Travel booking form - Lifetime Care & Workers Care participants/workers 0.18 MB(docx)
- Travel log – Lifetime Care, Workers Care and CTP Care (Word) 0.06 MB(docx)
- Travel log – Lifetime Care, Workers Care and CTP Care (PDF) 0.15 MB(pdf)
- Travel to attend treatment and rehabilitation services 0.15 MB(pdf)
- Travel to attend treatment and rehabilitation services 0.13 MB(pdf)
- Cabcharge request form 0.19 MB(docx)