Lodge a complaint or dispute
If you’re dissatisfied with a decision or the service received from icare HBCF or its scheme agents, you can make a complaint through applicable internal dispute resolution (review) processes...
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Securities held by HBCF
Find out when it’s necessary to have a form of security when providing eligibility to building contractors, to protect hbcf and homeowners from potential exposure to claims and financial losses...
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Apply for eligibility with us
How to apply for eligibility to obtain HBCF cover for residential building work in NSW...
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Quoting for claims work
The HBCF Claims Quoting System (CQS) allows you to register interest in completing work on any of our current claims...
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HBCF continues partnership with Equifax Australia
icare Home Building Compensation Fund (HBCF) is pleased to announce that from 1 December 2022 our partnership with Equifax Australia will continue for a further two years...
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Statement on Elderton Homes
Building company Elderton Homes has gone into Administration...
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Home building compensation insurance fast-tracked for builders in flood-affected areas in Northern NSW
icare, in partnership with Resilience NSW, is fast-tracking eligibility applications for home building compensation insurance for builders in five flood-affected local government areas (LGAs)...
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Fourth quarterly update of icare's Improvement Program released
This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 August 2022 to 31 October 2022...
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icare announces program to enhance access to builder's warranty insurance
Insurance and Care NSW (icare) is undertaking a two-year program to enhance the way we offer builder's warranty insurance through the Home Building Compensation Fund (HBCF)...
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icare HBCF is developing an improved eligibility assessment process
icare is simplifying the way most builders can obtain eligibility to purchase certificates of home building compensation insurance...
