Making a claim

If you're a NSW government employee:

To notify us of an injury or to make a claim, you should contact your employing agency directly. Your employer will then report on your behalf. Agency claim manager details can be found below.

How we manage our claims

We partner with four separate claims management providers to manage Treasury Managed Fund (TMF) claims for NSW Government agencies and their workers. This creates a competitive environment that promotes innovation. By working with TMF agency’s current and future needs we provide support for risk management, injury prevention and claims handling processes.

Claims management service providers

Managing property, general liability, motor, travel, financial losses and workers compensation claims, our providers for the current contract period are:
  • Gallagher Bassett

    Gallagher Bassett provides claims management solutions for property, motor vehicle, liability, health liability, visiting medical officer (VMO) and miscellaneous claims for all TMF agencies.

    Contact

    Email: generalclaims@icare-gb.com.au

    Phone: 1300 407 022 (overseas: +61 2 9464 7459)

    Fax: (02) 9464 7451

    Post: GPO Box 5474, Sydney NSW 2011

     

  • Allianz Australia

    Allianz provides claims management solutions for workers’ compensation claims for NSW Government agencies.

    Contact Details

    Online: Partner login (for NSW government agencies only)

    For injured workers, please contact your employer.

    Phone: 1800 788 946

  • EML

    EML provides claims management solutions for workers’ compensation claims for NSW Government agencies.

    Contact details

    Online: EML Website 

    Injured workers please contact your employer.

    Email: info@eml.com.au

    Phone: 1800 469 931

  • QBE

    QBE provides claims management solutions for workers’ compensation claims for NSW Government agencies. 

    Contact Details

    Online: QBE claims login (for NSW government agencies only).

    For injured workers, please contact your employer.

    Email: ifnsw@qbe.com

    Phone: 02 4032 5957

    For existing claims you can send documents and invoices to: ifnsw@qbe.com
    To provide feedback or make an enquiry please email: ifnswcustomercare@qbe.com

TMF portfolios and providers

Portfolio Provider
Workers Compensation No. 1 Allianz Australia Insurance Ltd
Workers Compensation No. 2 Employers Mutual Limited
Workers Compensation No. 3 QBE Insurance (Australia) Limited (QBE)
Health Liability (medical malpractice) Gallagher Bassett Services Pty Ltd
Visiting Medical Officer (VMOs) Gallagher Bassett Services Pty Ltd
General (property, motor vehicle, legal liability (includes but not limited to common law liability, public liability, product liability, professional indemnity, directors/officer liability, contractual liability), travel and events) Gallagher Bassett Services Pty Ltd