Making a claim

We partner with multiple claims management providers to create a competitive market and encourage innovation.

We’re working with five separate claims management partners to manage claims under the Treasury Managed Fund (TMF) for Government agencies and their workers. 

Our claims management partners manage claims in relation to property, general liability, motor, travel, financial losses and workers compensation. 

Each of the partners are appointed through competitive tender process and appointments are undertaken through strict Government procurement guidelines.

Claims management services

The successful operation of the TMF relies on the best practice claims management knowledge, skills, and services of partners.

Their shared goal is to match the current and future needs of TMF agencies via risk and injury prevention and management and claims handling support.

Partner responsibilities include:

  • Understand the needs and requirements of TMF member agencies
  • Investigate and manage claims
  • Determine indemnity and liability for claims
  • Develop effective return-to-work (RTW) strategies
  • Establish and maintain up-to-date case estimates
  • Manage third-party service providers
  • Manage disputed and/ or litigated claims
  • Help agencies understand their deposit premiums and reports
  • Help agencies develop their claims management systems, skills and processes
  • Provide proactive risk management advice and support.

Learn more about our partners

The claims management service providers for the current contract period are:

  • Gallagher Bassett
    With claims management as their core business, Gallagher Bassett takes an adaptable, partner-based approach to delivering claims services to TMF agencies. Gallagher Bassett provides claims management solutions for property and motor vehicle claims. From 4 June, Gallagher Bassett will take on management of all general lines claims for TMF agencies, including liability and miscellaneous claims.
  • GIO
    GIO is committed to delivering the most effective claims management support to TMF agencies. GIO provides claims management solutions for property and motor vehicle claims for all TMF agencies by managing claims promptly, fairly and in a timely manner.
  • Allianz Australia

    Portfolio— Workers Compensation No.1 (includes Education and Training; Services, Technology, and Administration; Communities; Treasury; and Industry and Investment).

    Allianz TMF operates as a distinct business unit within the Allianz’s workers compensation division utilising leading-edge claims and injury management practices across the division to achieve sustainable claims outcomes.

  • Employers Mutual

    Portfolio — Workers Compensation No. 2 (includes 50% Health (Southern);

    Police and Emergency Services; Planning; and Premier and Cabinet)

    Since 2005, the TMF team at EML has provided dedicated specialist claims management expertise to TMF agencies.

    Their core mission is to optimise work health and safety, and help injured workers get their life back after injury.

  • QBE

    Portfolio — Workers Compensation No. 3 (includes 50% Health (Northern);

    Human Services; Justice and Attorney General; Environment, Climate Change, and Water; and Transport and Infrastructure)

    QBE’s service delivery is focused on providing support and care for injured workers, with the shared goal of achieving superior return to work outcomes.