Workers insurance claims portal FAQs
Here you'll find a selection of Frequently Asked Questions about the workers insurance claims portal.
- How can employers register to use the claims portal?
- How can injured workers register to use the claims portal?
- How can brokers and employer representatives register to use the claims portal?
- Why do I need to register a broker as a portal user?
- I'm a broker. How do I register my consultants as portal users? Do they need to be assigned as a user by the employer's claims administrator?
- How long will the registration process take?
- I've lost my registration email/link. How do I register to use the claims portal?
Registering for the claims portal
- How do I access the portal and lodge a claim?
Accessing and lodging claims on the claims portal
- Why can't I see all of my claims?
- What happens if a worker has a claim and leaves their employment? Can an employer still access the worker's weekly wage/payments history?
- I'm a broker. Do I need separate approval/permission from the employer to see each claim?
- How do I get a consolidated claims view if I have claims in different portals?
Using the claims portal
- Who can I talk to if I have a complaint about the service I receive?