Access to information
A wide variety of information is available for the public to access. Details of how to access that information is listed on this page...
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Sporting injuries
You don't have to be a professional sportsperson to receive a benefit for a serious sporting injury...
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icare customer experience
We use a range of metrics, including Customer Satisfaction (CSAT), to understand how we can improve our customer experience...
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Celebrating excellence: icare Sporting Injuries and the Champions of Sport Awards
In New South Wales we know that sport is more than a game, it's where teams become family, communities are created, and individuals are inspired...
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Feedback and complaints
If you're unhappy about an experience you've had with us, we want to hear about it...
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Our strategy
Our focus is on building on the strong foundations we established by redesigning what we do and how we do it to put our customers at the centre. Our purpose is to protect, insure and care for the...
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Customer Advocate
Your Customer Advocate is here to be your voice within icare, helping deliver fair customer outcomes for you, our customer...
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Third quarterly update of icare's Improvement Program released
This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 May 2022 to 31 July 2022...
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icare responds to Law and Justice Committee
icare has provided an update to the Standing Committee on Law and Justice on its progress in core activities relating to compliance with requirements expected of a public sector agency...
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Feedback and complaints: Sporting Injuries
If you're unhappy about something or wish to make a complaint, talk to your Sporting Injuries policy or claims contact. They may be able to rectify your concerns immediately...
