1. Contact the scheme agent

    Information

    If you need to get in touch with the insurer to respond to these requests, to seek help or support, or to make a complaint, visit the insurance agent’s website...

  2. icare and eml's managing mental health seminar

    News

    icare and EML’s manging mental health seminar drives improved management of mental illness in NSW first-reponder agencies...

  3. icare TMF claims management providers announced

    News

    Allianz, EML, QBE and GIO have been appointed by icare to provide claims management services for Insurance for IfNSWs TMF government agency customers...

  4. icare and eml managing mental health seminar drives improved management of mental illness in NSW first-responder agencies

    PDF [0.3 MB]

  5. A new icare workers insurance claims process from January 2018

    Articles

    Changes to how injured workers and employers make claims...

  6. Early success for new NSW workers insurance claims model

    News

    In the first 60 days of our new NSW workers insurance claims model going live on 1 January, nearly 9,000 claims, and an additional 3,500 ‘injury only’ notifications, were lodged...

  7. Claims Service Provider performance data

    Information

    As part of our commitment to transparency into the performance of the management of claims in workers insurance, we are now publishing return to work (RTW) rates and net promoter scores (NPS) for our...

  8. Delivering a new world-class icare claims service

    Blogs

    Elizabeth Uehling, Acting Group Executive, Workers Insurance, discusses the benefits of the new claims model & shares future improvements later in the year...

  9. Branding and contact points changes

    Information

    We work with injured workers and their employers to ensure that every injured worker receives the right treatment and support at the right time...

  10. icare better magazine 2019

    Articles PDF [1.5 MB]

    Better helps readers to understand how icare is embracing the challenges and opportunities of the changing nature of work to deliver high-quality, relevant services for the people of NSW...