CTP Care internal review process
Information about resolving treatment and care disputes for clients in CTP Care...
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Feedback and complaints – CTP Care
We’re here to help and we value what you have to say about the quality of our CTP Care service...
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Independent review of icare's Improvement Program
Interim Establishment Report detailing the progress in addressing the McDougall and GAC recommendations prepared by Promontory Australia...
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icare response to Law and Justice Committee dated 30 November 2021
Update in response to recommendation 7 standing committee on law and justice report...
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Agency Information Guide
The Government Information (Public Access) Act 2009 (NSW) (the GIPA Act) provides members of the public with a right of access to government information. This Agency Information Guide (AIG) has been...
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EFT details form (PDF)
Expense claims for participants, workers and clients: use this form to provide bank account details to apply for reimbursement from icare...
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Expense claim form (Word)
Participants, workers and clients: Complete and submit this form for expense claims...
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Promontory – Third Quarterly Update on icare's Improvement Program
This update sets out Promontory Australia’s observations on icare’s progress in addressing the McDougall and GAC Recommendations during the period from 1 May 2022 to 31 July 2022...
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PDF (1MB)
This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 August 2022 to 31 October 2022...
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Promontory – Fourth Quarterly Update on icare's Improvement Program
This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 August 2022 to 31 October 2022...
