1. icare Customer Advocate to review customers experiencing vulnerability

    News PDF [55 KB]

    icare’s Customer Advocate will undertake a review of customers who experience vulnerability across all icare insurance and care schemes to improve its support of the people who need it most...

  2. CTP Care payment codes

    Information PDF [0.1 MB]

    Service providers working with CTP Care, include payment codes on your treatment and care requests and tax invoices to ensure a prompt response...

  3. Invoicing requirements - CTP Care

    Information PDF [89 KB]

    Service providers working with CTP Care, refer to this information sheet when sending us tax invoices...

  4. Promontory – Third Quarterly Update on icare's Improvement Program

    News PDF [1.1 MB]

    This update sets out Promontory Australia’s observations on icare’s progress in addressing the McDougall and GAC Recommendations during the period from 1 May 2022 to 31 July 2022...

  5. Independent review of icare's Improvement Program

    Reports PDF [0.5 MB]

    Interim Establishment Report detailing the progress in addressing the McDougall and GAC recommendations prepared by Promontory Australia...

  6. icare response to Law and Justice Committee dated 30 November 2021

    Reports PDF [0.6 MB]

    Update in response to recommendation 7 standing committee on law and justice report...

  7. Agency Information Guide

    Information PDF [0.3 MB]

    The Government Information (Public Access) Act 2009 (NSW) (the GIPA Act) provides members of the public with a right of access to government information. This Agency Information Guide (AIG) has been...

  8. icare Annual Report Errata

    Reports PDF [74 KB]

    This errata notes changes to the information published in the Insurance and Care NSW annual reports published in 2016–17, 2017–18 and 2018–19...

  9. icare Annual Report 2015-16

    Reports PDF [12.7 MB]

    Introducing icare's inaugural annual report - a snapshot of the first year in our journey to deliver world-class insurance and care services to the people of NSW...

  10. icare Annual Report 2019–2020

    Reports PDF [18 MB]

    This volume reports on the operations and performance of icare and its related entities for period 1 July 2019 to 30 June 2020...