Claiming out of pocket expenses
If you are a participant in Lifetime Care or the Workers Care Program and are out of pocket for approved services and treatment, we can reimburse your expenses...
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icare customer experience
We use a range of metrics, including Customer Satisfaction (CSAT), to understand how we can improve our customer experience...
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Working with a Lifetime Care case manager
Through our care schemes, some participants are partnered with a case manager to help coordinate their treatment, rehabilitation and care needs...
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Medical treatment and rehabilitation for severe injuries
We pay for medical and related treatment, hospital treatment and rehabilitation services for people who are injured or unwell due to a work-related incident or motor accident in NSW...
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My Plan participants of Lifetime Care
Use My Plan to work out the assistance and support you’ll need to plan for the things that are important to you following a severe motor accident injury...
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Equipment repairs and maintenance
Information for service providers working with Lifetime Care and Workers Care on requesting repairs or maintenance of equipment, otherwise known as assistive technology (AT)...
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Planning with an injured person
Lifetime Care and Workers Care use a person-centred, strengths-based planning approach called My Plan – designed to assist someone with planning for the things that are important to them...
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Invoicing and payment for services
We make payments directly to service providers for approved treatment, rehabilitation and care services...
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A way to stay at home
Home modifications are available if you have a serious motor accident, or serious injury or illness at work...
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Information on COVID-19 for icare customers
icare is committed to ensuring our services continue to support our customers throughout and beyond the COVID-19 pandemic...
