Our board

Meet icare's board of directors

A group photo of icare's Board of Director's.

The Board is accountable to the Hon. Dominic Perrottet MP, NSW Treasurer.

The Board is a governing Board and all decisions relating to the functions of icare are to be made by or under the authority of the Board, including the appointment of the CEO. The CEO is a Director of the Board as well as Chief Executive of each Authority. The Board has ultimate authority over icare’s management and has delegated the day to day operations of the organisation to the CEO. The Board has delegated certain functions and responsibilities to its Committees as well as the CEO to assist in the oversight of the organisation and discharge of its responsibilities.

In addition to appointing the Board, the Minister along with the Treasurer approves icare’s annual Statement of Corporate Intent. The Minister may also give the Board written direction if it is in the public interest to do so after consulting with the Board.

The Board, consisting of eight Non-Executive Directors and the Chief Executive Officer, was appointed by the Minister under the State Insurance and Care Governance Act 2015.

The Non-Executive Directors are highly skilled and bring extensive experience to icare including insurance, customer experience, transformation, financial and investment management, healthcare, disability and care services, technology/digital and strategy.

As a governing Board, the objectives of the Board are to provide leadership and to determine and monitor:

  • the strategic direction, organisational objectives including the progress and performance of their implementation
  • the policy framework and icare’s general policies, providing direction to the CEO and governing the organisation’s operations.

The Board has established five committees to assist it with its oversight and governance responsibilities. The Investment and Asset Committee, People and Remuneration Committee, Customer, Innovation and Technology Committee and Audit and Risk Committee and Foundation Committee each chaired by a Non-Executive Director of the Board and have a minimum of four Directors.

The Board and its Committees have established charters that outline their responsibilities as required by NSW Treasury’s Commercial Policy Framework and the NSW Government's Guidelines for Boards and Committees.

    Board Communiqué

  • May 2019

    The Board received the icare CEO Report, Chief Risk Officer Report and Finance Report, which provided an update from management on relevant matters in the previous month.

    The Board received an update on the progress of icare’s strategic cybersecurity and privacy-related initiatives and controls, as part of its quarterly Cybersecurity and Privacy Report. Management indicated that it will continue to implement improvements.

    The Board approved the revised FY20-22 Strategic Plan, outlining icare’s strategic objectives for the next three years.

    The Board received and reviewed the recent employee Net Promoter Score (eNPS) results, which is run by icare to measure its employees’ experience. The Board noted management’s proposed steps for addressing and actioning the feedback it had received. It was noted that the People Matter Employee Survey (PMES), facilitated by the Public Service Commission, opens in June, which will measure employee sentiment across NSW government. The results of the PMES will be presented to the Board later in the year. The Board also noted management’s quarterly Work, Health and Safety Report.

    The Board received updates about the key discussions that took place at Board sub-committees during May, being the Customer Innovation and Technology Committee, the Audit and Risk Committee and the People and Remuneration Committee.

  • March 2019

    The Board received the icare CEO Report, Chief Risk Officer Report and Finance Report, which provided an update from management on relevant matters in the previous month.

    The Board approved the financial components of the Statement of Business Intent for FY2019/20.

    The Board approved the Lifetime Care and Support Authority Fund and Motor Accident Injury Treatment and Care Benefits levy requirements for FY2019/20.

    The Board reviewed and approved minor changes to the Board Charter and the Charters for each of its sub-committees, as part of its annual Charter review process.

    The Board also undertook its annual review of icare’s Risk Appetite Statement, Risk Management Strategy and Risk Management Handbook.

    The Board received updates about the key discussions that took place at Board sub-committees during March, being the Audit and Risk Committee and the People and Remuneration Committee.

  • February 2019

    The Board received the icare CEO Report, Chief Risk Officer Report and Finance Report, which provided an update from management on relevant matters in the previous month.

    The Board approved the insurance liability valuations completed by the external actuaries for 31 December 2018.

    The Board hosted the State Insurance Regulatory Authority (SIRA) Board and discussions were held around the approach of working together to achieve positive customer outcomes. The Secretary of the Department of Finance, Services and Innovation (DFSI), Mr Martin Hoffman, was also in attendance.

    Management provided both Boards with a demonstration of the Claims Core Portal (R2.1B), which is now live for employers and injured workers to lodge workers compensation claims and access claim information electronically.

    The Board received an update on icare’s cybersecurity controls and initiatives, as well as the communication and engagement activities underway to raise community awareness about the benefits icare is delivering.

    The Board received updates about the key discussions that took place at Board sub-committees during February, being the Audit and Risk Committee, the Customer, Innovation and Technology Committee, the Foundation Committee and the Investment and Asset Committee.

  • November - December 2018

    The Board received the icare CEO Report, Chief Risk Officer Report and Finance Report, which provided an update from management on relevant matters in the previous month.

    The Board approved the Strategic Asset Allocation for the Workers Compensation Insurance Fund, Lifetime Care & Support Authority Fund, Workers Compensation (Dust Diseases) Authority Fund and the Sporting Injuries Authority Fund.

    The Board approved a new Workplace Giving and Volunteering policy for icare staff. This will encourage icare people to use their time, skills and talents for the benefit of others in the NSW community by volunteering with registered charitable organisations.

    The Board noted the results for the Public Sector People Matter Employee Survey. icare achieved a score of 76%, which is 10 percentage points above the public-sector result. The Group Leadership Team have an action plan in place to address the feedback from the survey.

    The Board received updates about the key discussions that took place at Board sub-committees in November, being the Audit and Risk Committee, the People and Remuneration Committee, the Customer, Innovation and Technology Committee and the Investment and Asset Committee.

  • October 2018

    The Board received the icare CEO Report, Chief Risk Officer Report and Finance Report, which provided an update from management on relevant matters in the previous month.

    The Board approved the proposed FY19 revised budget and forward estimates FY20-FY23 as part of its half yearly review of FY19 financials, which will be submitted to the NSW Treasury in November. The Board also approved icare FY17/18 Annual Report out of session.

    The Board received an update from management on the progress icare Foundation has made in the last 12 months. Management reported on the investments actively being delivered in the portfolio over the year. Investment focus is spread across a range of areas pertinent to icare with workplace mental health, return to work, treatment and recovery and improving quality of life being recurring themes.

    The Board discussed the identified priorities for icare in delivering the 2020 Strategy. The Board provided guidance for management on the topics to be discussed at the Board Strategy Day in December.

    The Board noted the Interim Report of the Royal Commission tabled in Federal Parliament on 28 September 2018. Management updated the Board on the measures currently in place which address the concerns raised in the Royal Commission.

    The Board received updates on key items considered by recent meetings of a number of the Board Sub-Committees, being the Audit and Risk Committee, Customer, Innovation and Technology Committee, and the Investment and Asset Committee.

  • August 2018

    The Board received the icare CEO Report, Chief Risk Officer Report and Finance Report, which provided an update from management on relevant matters in the previous month.

    The Board noted that a mandatory e-learning essentials module, ‘Preventing and Responding to Sexual Harassment’ had been launched across icare in July. The Board approved HR policies relating to Work Health and Safety, Managing Performance and Managing Misconduct. Management had undertaken a consultation process with a number of stakeholders on the policies, including the Public Service Association and icare’s Health and Safety Committee. Management advised that these HR policies would be supported with training and tools for icare’s employees.

    The Board also approved the annual Audit and Risk Management Attestation Statements and the Digital Information Security Annual Attestation Statement, in compliance with the NSW Government policies.

    The Board received an update from management on the Motor Accident Injuries Treatment and Care Benefit Fund in relation to the new Motor Accident Injuries Act 2017.

    The Board received updates about the key discussions that took place at Board sub-committees in July, being the Audit and Risk Committee, Customer, Innovation and Technology Committee, Investment and Asset Committee and the People and Remuneration Committee.

  • July 2018

    The Board received the icare CEO Report, Chief Risk Officer Report and Finance Report, which provided an update from management on relevant matters in the previous month.

    The Board received an update from management on the Workers Insurance Industry Model. The Model has been developed by icare to enhance its engagement with employers, based on industry segmentation. icare is investing in greater communication with employers, and this is enhancing industry sector and regional satisfaction scores. icare is also working alongside the State Insurance Regulatory Authority’s (SIRA’s) work safety unit.

    The Board received a presentation from management about its Social Connections project, which is designed to build a culture of safety to avoid injury, enhance the provision of social support for injured people and develop networks to support return to work.

    The Board received updates about the key discussions that took place at Board sub-committees in July, being the Audit and Risk Committee, Customer, Innovation and Technology Committee and the Investment and Asset Committee.

  • June 2018

    The Board received the icare CEO Report, Chief Risk Officer Report and Finance Report, which provided an update from management on relevant matters in the previous month.

    The Board noted that the Government Sector Finance Bill 2018 was before the Parliament.  The Board also noted that the annual People Matter Employee Survey had commenced on 1 June 2018 and was intended to allow all icare people to have their say about the organisation. Results are expected to be received in late August 2018.

    The Board reviewed and approved a number of HR policies and a quarterly report from management about its compliance with work health and safety (WHS) requirements.

    The Board received updates about the key discussions that took place at Board sub-committees in June, being the Customer, Innovation and Technology Committee and the Investment and Asset Committee.