Feedback and complaints
If you're unhappy about an experience you've had with us, we want to hear about it...
-
-
Feedback and complaints: Insurance for NSW
If you're unhappy about something or wish to make a complaint, talk to your Insurance for NSW contact. They may be able to rectify your concerns immediately...
-
Our strategy
Our focus is on building on the strong foundations we established by redesigning what we do and how we do it to put our customers at the centre. Our purpose is to protect, insure and care for the...
-
Independent Review of icare's Improvement Program released
The First Quarterly Update on icare’s progress in addressing the McDougall and GAC Recommendations prepared by independent assurer, Promontory Australia, has been released...
-
Person-centred approach captures hearts and minds
Linda Byrnes' fixed focus on recovery, return to work and best outcomes for everyone involved in an injured worker's rehabilitation journey is why she was selected as an icare Industry Champion...
-
Customer Advocate
Your Customer Advocate is here to be your voice within icare, helping deliver fair customer outcomes for you, our customer...
-
Construction Risks Insurance Fund FAQs
Need to know more about the Construction Risk Insurance Fund? Here we address some of our most frequently asked questions...
-
Construction Risks Insurance Fund
The Construction Risks Insurance Fund (CRIF) provides insurance to cover NSW Government construction contractors and partners...
-
Other managed funds
icare self insurance manages a number of other funds on behalf of the NSW Government...
-
Leadership and enabling skills
REX offers programs and resources to build skills and enhance performance in areas such as decision-making, motivational interviewing and effective business writing...
