1. Mental health white paper

    Information PDF [2 MB]

  2. Respect & Resilience: Development, Implementation and Program Evaluation

    Information PDF [7.7 MB]

    The report outlines the prevalence of customer misbehaviour and the impact that these behaviours have on people, business and the wider community...

  3. PIAWE Deloitte Report

    Reports PDF [1.2 MB]

  4. Premium Forms Definitions

    Forms PDF [0.1 MB]

    This document explains common terms used in workers compensation insurance policy forms...

  5. SIRA Workers insurance market practice and premium guidelines

    Tools PDF [2.6 MB]

    SIRA Workers Compensation Market Practice and Premium Guidelines - For premium filings on or after 1 March 2018...

  6. icare and State Insurance and Care Governance Act 2015 Independent Review

    Reports PDF [5.3 MB]

    The Independent Review Report on icare and State Insurance and Care Governance Act 2015 by the Hon Robert McDougall QC, Independent Reviewer, 30 April 2021...

  7. General, Products and Environmental Liability Policy

    Policies PDF [0.7 MB]

  8. Material Damage Insurance Policy Project Insurance

    Policies PDF [0.8 MB]

  9. All users - Declarations Instruction Manual

    Information PDF [1.2 MB]

    The complete, step-by-step guide on what and how to complete your agency declaration forms...

  10. Promontory Tenth Quarterly Update on icare Improvement Program

    News PDF [1 MB]

    This update sets out Promontory Australia’s observations on icare’s progress in addressing the McDougall and GAC Recommendations during the period from 1 February 2024 to 30 April 2024...