Changes to claims management - Employer FAQs
Frequently asked questions for employers about the changes to claims management...
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icare announces new claims service providers for workers compensation scheme
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Guidance for people with a limb amputation
This Guidance is a best practice tool to support people with a limb amputation, their families and carers and the health and rehabilitation professionals working with them...
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Promontory - Second Quarterly Update on icare's Improvement Program
The Second Quarterly Update on icare's progress in addressing the McDougall and GAC Recommendations prepared by independent assurer, Promontory Australia...
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PDF (1MB)
This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 August 2022 to 31 October 2022...
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Promontory – Fourth Quarterly Update on icare's Improvement Program
This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 August 2022 to 31 October 2022...
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icare better magazine 2019
Better helps readers to understand how icare is embracing the challenges and opportunities of the changing nature of work to deliver high-quality, relevant services for the people of NSW...
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Customer Advocate report - Customer Vulnerability
This document is the report into customer vulnerability in the Nominal Insurer Workers Compensation Scheme, prepared by the Customer Advocate...
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Respect & Resilience: Development, Implementation and Program Evaluation
The report outlines the prevalence of customer misbehaviour and the impact that these behaviours have on people, business and the wider community...
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icare - Comensura Report
This document is an external report by Allens Consulting after review into the commercial arrangements between icare and Comensura for temporary employees and associated services...
