Our Commitment to You
Find out how we're committed to continuing our focus to provide high quality standards of service and value for all policy holders...
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icare response to the Customer Advocate's HBCF Review report
Learn icare management's responses to the Customer Advocate's HBCF homeowner and builder customer experience review recommendations...
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Independent review of icare's Improvement Program
Interim Establishment Report detailing the progress in addressing the McDougall and GAC recommendations prepared by Promontory Australia...
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icare response to Law and Justice Committee dated 30 November 2021
Update in response to recommendation 7 standing committee on law and justice report...
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General Lines and HBCF Claims Service Provider Contract - Executed- Redacted
General Lines and HBCF Claim Service Provider Formal Instrument Agreement...
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Agency Information Guide
The Government Information (Public Access) Act 2009 (NSW) (the GIPA Act) provides members of the public with a right of access to government information. This Agency Information Guide (AIG) has been...
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Auto Assessment Eligibility Application Form
Builder Application for Automated Scorecard Review of HBC Insurance Eligibility...
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BCRP Quotation request form
This form should be completed where a builder requires a quotation to participate in the Building Contract Review Program (BCRP) in order to comply with their conditions of eligibility for obtaining...
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BCRP complaint and dispute handling procedure
A detailed guideline for the handling of complaints and disputes in relation to service standards, conduct or alleged breaches of the BCRP Agreement by the BCRP service providers...
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BCRP Component 5 - Final Report
This report is to be prepared by the Building Contract Review Program (BCRP) service provider on completion by the builder of the project in the BCRP...
