Information on COVID-19 for icare customers

We appreciate how difficult it is for everyone and we're here to help. We'll provide you with as much up-to-date information as we can, as regularly as possible.

In this section you'll find:

icare is committed to ensuring our services continue to support our customers throughout and beyond the COVID-19 pandemic. We are implementing a range of measures internally and with our claim service providers to ensure injured workers and employers experience as little disruption as possible.

We are in ongoing contact with the regulator to determine what changes to normal processes may be required to respond to the current situation.

COVID-19 dashboard infographic: 1505 COVID-19 claim notifications. 882 (36 new claims in the last week) for the Nominal Insurer. 623 (22 new claims in the last week) for Treasury Managed Fund. 299 COVID-19 vaccine-related claims notifications. To support our customer we have: reduced premiums by $432 million for 77,000 customers and placed $159 million in premium payments ON HOLD to assist customers with their financial needs.

COVID-19 dashboard statistics as at 18 October 2021. Historical numbers may change due to delays between notification and recording.