icare coronavirus information for Dust Diseases Care clients

Supporting you during the coronavirus (COVID-19) pandemic.

As the Australian Government has enacted the coronavirus (COVID-19) Emergency Response plan, we are taking necessary action to support our Dust Diseases Care clients and service providers.

The COVID-19 situation is a challenging period for everyone and icare is adjusting its delivery of services to adapt to the changing environment. As every situation is different, we've implemented a range of ways to ensure our clients, staff and providers can stay safe. This include any icare staff member or service provider who has returned from overseas since 16 March 2020 will be in self-isolation for two weeks.

We are committed to providing you with high quality care during this time and ensuring the delivery of services to you are not compromised.

What to do if you become unwell 

If you become unwell, and suspect you have symptoms of coronavirus you should call (not visit) your doctor or call the national hotline on 1800 020 080 for advice regarding testing for COVID-19.

If a medical professional diagnoses you with a suspected case of coronavirus, inform your icare contact immediately.

How will your ways of working change?

Many of our staff will now work from home on a regular basis so we limit the risk of exposure to the virus. Anyone who has returned from overseas since 16 March 2020 will be in self-isolation for two weeks.

All staff have been set up to work from home with the correct technology, so we can remain in contact with you and manage your requests.

To allow for a more efficient service, we encourage you to communicate by phone on 1800 550 027 or email at DDCenquiries@icare.nsw.gov.au rather than via Australia Post services which may be delayed during this time.

Are my service providers available?

If you are receiving support in your home, please note that service providers have activated their emergency response plans and have been asked to let us know if they are experiencing any problems with their staff and filling shifts.

Providers will be following NSW Health Advice in relation to wearing masks. Masks will only be worn by people who come into your home if they have been potentially exposed to someone at higher risk of having the virus.

Are lung screening services available?

Our lung screening services are now available, in accordance with the NSW Government health and safety advice.

In March 2020 icare ceased screening in response to the emerging COVID-19 pandemic. We have been closely following advice from NSW Health and the Thoracic Society of Australia and New Zealand, and both have now recommended it is safe to resume lung function testing provided appropriate infection control procedures are employed.

Learn more

If you have recently had lung screening with icare and would like to discuss your results, please contact your GP.

How do I maintain my mental health?

It is important to stay connected and maintain your social networks. This can be via email, telephone or social media. Even in situations of isolation, try as much as possible to keep your personal daily routines. Engage in healthy activities that you enjoy and find relaxing. Exercise regularly, keep regular sleep routines and eat healthy food.

How can I contact you?

We are exercising caution and undertaking careful planning to ensure your service continuity as far as is practicably possible.

If you have additional support needs during this time, please get in touch with us by phone 1800 550 027 or email at DDCenquiries@icare.nsw.gov.au phone or email and we will work flexibility to find a suitable solution.

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